Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,442 Reviews)
Rating breakdown 87,442 reviews
5 Stars
64,935
4 Stars
9,627
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
TurboTax is disgusting.
on March 30, 2026
Posted by: OutragedUser
from Colorado
This system is predicated on people being ignorant to their tax implications. Frankly I wouldn't have even used your systems if I was made more aware earlier that there were other options to file my taxes for much lower cost. But you like it that way, and that is the problem. Whatever poor quality assurance person has to read this is not the target of my ire. It's the C-suite executive big wigs that I take umbrage with. Rest assured I will do my best to never use your product lines again, and I will be urging everyone I know to never use your products either. Pathetic.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBO TAX SERVICE HELPED ME.
on March 30, 2026
Posted by: TAX RETURN SERVICE
from FLORIDA
GREAT SERVICE PROVIDED FOR FILING MY INCOME TAXES.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is so easy to use
on March 30, 2026
Posted by: EveB1028
from Tuscaloosa,Al
I highly recommend using turbo tax for all your needs
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
NEEDS MORE UPFRONT PRICING
on March 30, 2026
Posted by: ZOMBIEHUNTEE
from OHIO
GUIDANCE WAS EXCELLENT BUT NOT GIVING UPFRONT PRICING NEEDS TO GET BETTER. OVER 160.00 FROM FREE IS SHAMEFUL
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Not transparent with pricing
on March 30, 2026
Posted by: Meme0909
from az
I don't like how you change up the price after we've completed the long process instead of letting me know the price up front and then charging more once we actually transmit the returns. I feel like you guys are crooks and very deceitful in how you do business.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
You are great!
on March 29, 2026
Posted by: Megzlovesturbo
from Washington
!Great!!!!!!!!!!!!!!! So awesome! Thanks turbooooooooo tax
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Used to be better
on March 29, 2026
Posted by: Sarah184870
from Indiana
Process itself is good but pricing boarders on insulting. Each year they skyrocket.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax Review
on March 29, 2026
Posted by: Mathias43
from CA
Way too expensive, had hard time for S/W to find last year's return to import.
Written by a customer while visiting turbotax.intuit.com