Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,442 Reviews)
Rating breakdown 87,442 reviews
5 Stars
64,935
4 Stars
9,627
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Never again
on March 30, 2026
Posted by: Neveragain1234567890123
from WV
Too many fee's associated with using this service. I have used TurboTax for YEARS and this will be my last time. It wouldn't be so bad if my information was itemized and all that, but it's VERY simple. Never again will I use this service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great Service despite the mandatory extortion
on March 30, 2026
Posted by: AJGuz
from Florida
The turbo tax program works great for all the aspects that you would need to file your taxes!
it will never get a 5 star rating from me because the company still lobbies to ensure the government makes me have to use this program to do my taxes every year instead of making it automatic. still an hour of my life I will never get back because TurboTax wants to extort money from us.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is awesome!
on March 30, 2026
Posted by: Troy B5
from Louisiana, LA
I spoke with an expert live on the phone. She was very knowlegeble and helpful. She was very professional.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Service!
on March 30, 2026
Posted by: Kelslynn42
from Indiana
I've used TurboTax for many years now and it just continues to get better and improve and become easier to use and understand and guides the user through the process very well.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
First time
on March 30, 2026
Posted by: SebP
from Texas
Did not like that I HAD to pay for extra on their turbo plus
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Dishonest Practices
on March 30, 2026
Posted by: taxguy45345345345
from Sc
you stop your timer before the tax prep is finished. this is giving you false data on the length of time it actually takes to file on your app. kinda dishonest and makes me question what other things you are being dishonest about.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great but wish it were cheaper
on March 30, 2026
Posted by: BGRME
from ME
Although I hate paying for it, I really appreciate the simplicity and thoroughness of TurboTax. I just wish it were a little cheaper.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for trusting TurboTax with your taxes again. We hear your concerns regarding our fees and appreciate the honest input. Thanks for your continued support with TurboTax for online filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Nice easy UI and very helpful.
on March 30, 2026
Posted by: Notataxguy9876
from MA
Nice easy UI and very helpful. Would definitely recommend.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com