Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,442 Reviews)
Rating breakdown 87,442 reviews
5 Stars
64,935
4 Stars
9,627
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
turbo tax is awsome and easy to navigate
on March 30, 2026
Posted by: tax book
from ca
turbo tax is awesome and very user friendly on the computer
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So easy
on March 30, 2026
Posted by: Andie L
from Indiana
So easy to file and helpful tips. We have used Turbo Tax for the past 11 years and will continue. It's always been accurate and easy to manuver
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
I got it done all by myself!
on March 30, 2026
Posted by: Ukdwatkins
from 1676 Trigg Ave
It took a lot of back and forth but, I did it all on my own
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax = A 100% Winner
on March 30, 2026
Posted by: Eagle 24
from NEVADA
Easy, reliable, and a stress reducer. It made my life so much easier when it comes to tax filing. The feature improvements are awesome. Feeling confident with the accuracy, its guidance, plus the interface with accounts, and its compatibility are user winners.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Bug requiring me to Mail in my state return, cost
on March 30, 2026
Posted by: Lwoz27
from New Jersey, NJ
I've been using Turbo Tax for over 25 years and this is the first time I had an issue requiring me to mail in my state return. My 1099-R was for a Roth IRA distribution and there was a glitch that was treating my distribution as a traditional IRA. The form for Pensions, Annuity and IRA withdrawals had both boxes checked stating it was a traditional and Roth IRA. I was stuck and could not get past the “Total IRA contributions previously taxed” question on the form. Assistance stated that TurboTax thought I had a Traditional IRA Distribution, but I did not. This was very frustrating and I spent many hours trying to recover from this and researching it. Finally I gave up and decided to mail in my state return. Also the cost of using Turbo Tax is getting ridiculous. I might consider you another tax return software package next year. Turbo Tax's rating are only 1.5 stars. That's crazy.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax can be very agravating.
on March 30, 2026
Posted by: Skunk bait
from Michigan
I kept getting a notice to review interest and dividends, but there was no hint of what was wrong. I finally removed check marks in a box that was listed as unusual, and that cleared the review message. I wasted a lot of time trying to solve this problem.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
More guidance
on March 30, 2026
Posted by: MS 2025
from WA
I've used the product for several years- I liked that it helped me jump back to the section about 1095's once I found it online
I had to as ChatGPT HOW to get it - but I got it
I had to as ChatGPT HOW to get it - but I got it
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We appreciate the time you took to share your feedback. Thank you for your continued confidence in TurboTax—it’s a privilege to work with you again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is user friendly
on March 30, 2026
Posted by: GGCCCC
from Duluth, MN
Fast, easy to understand, and covered clearly.... user friendly!
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com