Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,431 Reviews)
Rating breakdown 87,431 reviews
5 Stars
64,929
4 Stars
9,622
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
FILING 2024 SEEMS TO HAVE GONE THRU OK
on March 19, 2025
Posted by: MARGUERITE50
from FLORIDA
i USED YOUR SERVICE FOR 2023 BUT NEVER RECEIVED MY REFUND, IS THAT SOMETHING YOU CAN CHECK FOR ME,
THANK YOU
THANK YOU
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easiest way to file
on March 19, 2025
Posted by: Steph Marie
It’s very easy to use! Explains everything you’re doing and how to do it!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick, efficient but a little pricey
on March 19, 2025
Posted by: JaneV73
from Franklin, IN
As a recent widow (02/29/2024), the app walked me through the process and made the experience painless.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy
on March 19, 2025
Posted by: Kmf1987
Excellent website would def reccomend to do your taxes
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Bait and Switch = Not Cool
on March 19, 2025
Posted by: Courtney M
from Orlando, FL
Hidden Fees Everywhere, not a fan of the BAIT AND SWITCH. The fee chart has all the fees but the first column is blank, a normal person would assume that means free. But alas you have a $69 charge at the end of all the work you did. Of course by then users have fatigue so they end up sallowing the fee. Great business technique of grinding your users to a pulp so they submit. SUPER ETHICAL. Then on top of that the $40 charge to use the refund to pay. Honestly it feels criminal, and i'm pretty sure bait and switch in business is a crime, but what do I know, I'm not a multi-million dollar company that profits off the convoluted tax system of America, that's y'all. I will be using a private CPA from now on, I used one last year and she found way more deductions and I didn't feel like she was trying to bleed me dry.
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Super Easy!
on March 19, 2025
Posted by: bombii
Taught myself taxes with this thing, and have been using it since 18 years old!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Taxes made simple
on March 19, 2025
Posted by: Revsstarr
from Colorado
It was easy and effortless with the app. Great flow that took about an hour
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
I will tell everyone i know that FreeTaxUSA
on March 19, 2025
Posted by: TurboAttacksTaxPayers
deceptive business practices, do not advertise your service as free every single year only to require me to purchase "deluxe"
Written by a customer while visiting turbotax.intuit.com