Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,441 Reviews)
Rating breakdown 87,441 reviews
5 Stars
64,935
4 Stars
9,626
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
not as happy as before and may not be future user
on March 30, 2026
Posted by: Blink7566
from NJ
I do not like the system since you switched to all on line. the estimating tools for charitable donations is not built in like it used to be. I didn't like the flow and the fact that last years data was lost and couldn't be found.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Glad it's finished!
on March 30, 2026
Posted by: Done20251
from Va
Love how you have repeating questions to make sure to person has the provided the correct answer. Do you guys have a data on how to ask questions?
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2025 Return
on March 30, 2026
Posted by: TC and PP
from NV
Our return was rejected. It was very easy to revisit and complete with the help AI
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on March 30, 2026
Posted by: Greatttttttttttttttttt
from AZ
Greatttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttt
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Tax Filing
on March 30, 2026
Posted by: RJDrunaway
from Nevada
TurboTax makes a complex process simple to understand.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax is okay
on March 30, 2026
Posted by: bribri2343
from nc
great needs improvement with talking to the tax help
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Pain Free Tax Filing
on March 30, 2026
Posted by: Arowley
from Utah
Continues to be an informative and painless way to file my taxes. They are not too complicated so I love the idea of not havig to go through a CPA
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We appreciate the time you took to share your feedback. Thank you for your continued confidence in TurboTax—it’s a privilege to work with you again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax is awsome and easy to navigate
on March 30, 2026
Posted by: tax book
from ca
turbo tax is awesome and very user friendly on the computer
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com