Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,441 Reviews)
Rating breakdown 87,441 reviews
5 Stars
64,935
4 Stars
9,626
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Last year for Turbo Tax!
on March 30, 2026
Posted by: JLJenkins
from Pennsylvania
Turbo tax was very easy to use and would normally recommend, however, this year was I disappointed.
Normally I am able to delete my state tax prior to submission because my state has a free filing system. This year I had to pay first and was not given the option to delete the state tax forms. So, I was forced to pay for a service that I did not need because I filed with my state 2 weeks ago. What a way to make extra money off of unsuspecting consumers Turbo Tax. This may be my last year using this system
Normally I am able to delete my state tax prior to submission because my state has a free filing system. This year I had to pay first and was not given the option to delete the state tax forms. So, I was forced to pay for a service that I did not need because I filed with my state 2 weeks ago. What a way to make extra money off of unsuspecting consumers Turbo Tax. This may be my last year using this system
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Trubo tax sucks
on March 30, 2026
Posted by: tubosucks
from us
I will never use tubro tax again, could not look at forms to confirm info, not use friendly anymore.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax makes it pretty easy to understand!
on March 30, 2026
Posted by: drewtb
from Texas
Pretty easy to understand and the nice design makes it easy to follow.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
lara
on March 30, 2026
Posted by: sophia lollie
from oklahoma
I've filed with turbo tax for several years now. I procrastinated this year which cost me but I'm still so grateful for this very simple app that has allowed me to check this very important item off of my "to do" list!
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax to the rescue
on March 30, 2026
Posted by: ElBopo138
from New York
It was accurate and it was able to populate screens with my saved 2024 tax return data. It was fairly easy to follow th guidance the online Fed/NYS version provided. Some screens were not easy to find like how to record the cost of the 2025 online version of the TurboTax deluxe version.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Look out for hidden fees disguised as discounts
on March 30, 2026
Posted by: JerilynnLioi
from Florida
I did not like the fact that you are trying to upsell me. You make fees difficult to understand and I had to turn to an AI bot to help me avoid extra fees. I almost got sucked in....twice. You offer some services that appear to be the only cost I'll be charged, or worse, a discounted fee (that's the price to have the cost of your service deducted from my return). It's not on the up and up, and not cool. I appreciate your service, but not the snakey way you try to capture more fees.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax Rocks!
on March 30, 2026
Posted by: Beaulo
from Florida
It Was A Super Great Experience. Turbo Tax Really Makes My Life Easier!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Slick!
on March 30, 2026
Posted by: URDad1970
from Colorado
Honestly, overall, TurboTax is easy. It walked me through the super hard parts and provided explanations for them.
Written by a customer while visiting turbotax.intuit.com