Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,430 Reviews)
Rating breakdown 87,430 reviews
5 Stars
64,928
4 Stars
9,622
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Slow, clunky and not as advertised. OVER PRICED
on March 26, 2025
Posted by: NoNames44
Not using this service again. In the several times I’ve used this service it is still complicated despite the falsely advertised ease of simply snapping a picture of the W-2. Even with the digital copy that my employer is able to send to turbo tax, I still have to jump through a veritable gauntlet of checking and filling in information. That’s not even starting on the absurd cost of the service and the fact that for several years now my “returns” were not anywhere near what they even show during the filing process. I feel cheated, lied to, and frustrated. Would not recommend even to people I dislike. I’ll take my business elsewhere.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good
on March 26, 2025
Posted by: Poobear26
Cool person to hang out with and easy to get alone with
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Rocks
on March 26, 2025
Posted by: Jmore37
from San Jose, CA
Love filing with turbo. It’s so quick and easy. Really recommend
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Customer Service.
on March 26, 2025
Posted by: Kim2525
from PR
The two customer service personnel helped me out so much with amending my tax return which was not easy to do online, their expertise got us through the process easily due to their in-depth knowledge and knowledge of the platform. The online instructions were missing explanations that the specialist were able to clear up that I was stuck on for hours. They were efficient, patient and listened to my concerns.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is fairly easy to use
on March 26, 2025
Posted by: Judy113
I like your product but just wish it worked better on my computer. I was not able to access some of the explanations I needed. Also when I started my taxes I am sure it said $59 for federal and $59 for state. But when I finished my returns the price on the federal had gone up to $69. I would have filed them immediately after I first put the information in but with the problems I was having not being able to access the information I needed I couldn't finish right away.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Unacceptable
on March 26, 2025
Posted by: TJA1221
Didn't allow me to continue the process until I selected the Deluxe option. There was no other option to select during that process. I ended up getting charged abit over $180 just to file my taxes, please fix
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great program
on March 26, 2025
Posted by: Magicmike3408
from Indianapolis indiana
Great experience but u should have military on there so its easy cuz it got confusing how to file military
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I use TurboTax every year!
on March 26, 2025
Posted by: memcm
from Florida
Super user friendly, always helps me get organized every year!
Written by a customer while visiting turbotax.intuit.com