OK experience. Pretty easy for non complex returns. Way too expensive for the program itself and the state tax program is very expensive for the returns you get. Will probably think about filing electronically directly with the state of MD next year.
I'm old school and kind of wanted to buy it in the store, but I guess doing everything online is just kind of how things are now. Not having the running total of the refund at the top threw me off a little, but ultimately I think I liked not having that number get smaller and smaller as I added items. I'm sure it'll take a year or two for me to get more comfortable with this, but I can tell ultimately the changes are an improvement