Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,441 Reviews)
Rating breakdown 87,441 reviews
5 Stars
64,935
4 Stars
9,626
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Easy and Fast
on March 31, 2026
Posted by: TRV75
from California
Easy , very people friendly , concise , understandable could be less expensive for retired people
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
It’s great to hear you were happy with the service. We aim to keep our pricing fair for the level of tax expert guidance we provide, and we’ll certainly keep your comments in mind as we look for ways to add even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
very quick
on March 31, 2026
Posted by: dfed10
from OR
was very helpfull and helped me file on time very quick
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Bait and Switch
on March 31, 2026
Posted by: JTrek70
from Wisconsin, WI
We have a very simple return -- was very difficult to just use the lower-level return software. You kept trying to sell us a more advanced return -- for a lot more money.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Why no Senior Filer option???
on March 31, 2026
Posted by: SUEBEECGY
from Maine
I don't know why I was not offered the option as Senior Citizen to E-file for free like my friends.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Easy Enough But A Money Grab
on March 31, 2026
Posted by: MME8
from California
Easy enough to use, as long as you have basic tax returns. However, it is obvious this is a money grab. There should be truly free tax preparation options. There used to be a truly free version of this and it is not acceptable that there is not. State taxes are necessary, not an addition. They should not cost extra. There are no good options anymore for free tax preparation in this country.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
First Time
on March 31, 2026
Posted by: Retired Grade
from Pennsylvania
This is the first time I've used Turbo Tax. So I felt it was a long process although it was pretty easy to follow.
I need to file the State form and will return to do that.
I need to file the State form and will return to do that.
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Great
on March 31, 2026
Posted by: Hamilton Family
from Iowa
I feel that Turbo Tax is accurate and is very easy to us.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on March 31, 2026
Posted by: HJS33576
from Florida
Very easy to use and guides you through the process.
Written by a customer while visiting turbotax.intuit.com