Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,441 Reviews)
Rating breakdown 87,441 reviews
5 Stars
64,935
4 Stars
9,626
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
TurboTax used to be better than this.
on March 31, 2026
Posted by: asihaoksa
from Wisconsin
I found this experience a lot worse than TurboTax used to be. I frequently got stuck in form loops revisiting the same pages over and over and also had to re-enter my email address/phone/contact/address multiple times. TurboTax used to be better than this. I was really simple this year - I lived abroad the entire year. Should have been quick and easy.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax sucks
on March 31, 2026
Posted by: BrenB10
from Georgia
Keeps rejecting for no reason. Doing exactly what it’s asking but keeps telling me I need to fix things thats already been attended to.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Cost way more than "free"!
on March 31, 2026
Posted by: SILaw
from MA
Frustrating! Your security makes it difficult to help someone file.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Booooo!
on March 31, 2026
Posted by: ChristB12
from New Jersey
Fees got even more hidden and ridiculous. Disgusting billing practices. I have to use this to make sure it's done right, and you do that service in a correct and streamlined manner, so it's an unfortunate shame that you price gouge the poor. Shame.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax great
on March 31, 2026
Posted by: booisabel
from georgia
first time, 79 years old, was able to do it, yeah!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax was great
on March 31, 2026
Posted by: steph10811
from Florida
Easy to understand, walked you through the steps with clarity
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on March 31, 2026
Posted by: Five stars always
from 3034 West Flournoy Street
Everything was fantastic from start to finish thank you
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So easy and fast
on March 31, 2026
Posted by: Jaydebell
from South Dakota
With ever guide it was so easy to s very satisfied.
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com