Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,441 Reviews)
Rating breakdown 87,441 reviews
5 Stars
64,935
4 Stars
9,626
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
TurboTax Yay
on March 31, 2026
Posted by: Yeggs
from 540 S Forest St Unit W
Good experience, no major problems was easy to get done. :)
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax needs a couple of fixes
on March 31, 2026
Posted by: Fixes
from California
Turbo Tax did not meet the goals for filing a return for a retired person living in another country. It is not possible to move on when entering a 1099-R if the payee address in another country and cannot provide a state code or zip code. We were advised to use the state code and zip code from the issuer of the 1099-R. We also were unable to enter a third-party designee as this option is only provided in the Desktop version of Turbo Tax
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great
on March 31, 2026
Posted by: louise0315
from TX
yes i enjoyed the experience product is excellent. love the product
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Thank you for trusting TurboTax this year. We’re already looking into feedback like yours to ensure our service stays as helpful and intuitive as you need it to be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo Tax
on March 31, 2026
Posted by: 9kg6
from Montana
The updates have made it impossible to navigate jn h app and on web browser stop trying to fix what's not broken!!!
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
straight forward and very helpful
on March 31, 2026
Posted by: YourCountryChick
from Oklahoma
it was as easy as it could be made to be.
Accurate
compatible
great features
good guidance
excellent interface
Accurate
compatible
great features
good guidance
excellent interface
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Worst review of all time
on March 31, 2026
Posted by: Zach6565656
from Georgia
Worst filing experience of my life. I am not sure how I have increased owed tax year after year with no breakdown. 0/10
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo Tax is Deceptive
on March 31, 2026
Posted by: RecentGraduate25
from Wisconsin
The TurboTax application is deceptive. My total income was under $20K, I signed up for free TurboTax and they charged me $286. It is a tremendous scam to file taxes in this country. I shouldn't have to pay almost $300 when I don't even make $30K to file a tax return and get my own money back.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Customer Service
on March 31, 2026
Posted by: Johnd5967
from KY
The Customer servive was outstanding and very helpful .
Written by a customer while visiting turbotax.intuit.com