Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,428 Reviews)
Rating breakdown 87,428 reviews
5 Stars
64,927
4 Stars
9,621
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
I will continue do my filing with Turbo tax
on March 31, 2025
Posted by: ibtA2xinml
I am very please with Turbo tax . I can rely on clear explanations.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is awesome.
on March 31, 2025
Posted by: LCW219
from North Carolina
Very easy to navigate. Will definitely use again next year.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Super Easy!
on March 31, 2025
Posted by: Cate37387268492
Super easy to use and got me the best refund possible!
Response from turbotax.intuit.comBy TurboTax Care Team, April 4, 2025
Thanks for filing with TurboTax and sharing your feedback on this year’s tax filing experience.
We understand accessing funds quickly is important at tax time. Next tax season, you can skip the wait and apply for Refund Advance. $0 loan fees and 0% APR. Terms apply. Find out more here: https://turbotax.intuit.com/refund-advance/.
Or get your federal tax refund delivered 5 Days early guaranteed for a fee. Terms apply. Find out more here: https://turbotax.intuit.com/early-tax-refunds/
We understand accessing funds quickly is important at tax time. Next tax season, you can skip the wait and apply for Refund Advance. $0 loan fees and 0% APR. Terms apply. Find out more here: https://turbotax.intuit.com/refund-advance/.
Or get your federal tax refund delivered 5 Days early guaranteed for a fee. Terms apply. Find out more here: https://turbotax.intuit.com/early-tax-refunds/
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax the best
on March 31, 2025
Posted by: QW123
Great and easy to understand will definitely be using again
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
FEES FEES FEES
on March 31, 2025
Posted by: Unimpressed96
Hit me with new $40 processing fee for the privilege of letting you take payment out of my return. $40 I mean really. The app is lagging badly even after updating the app (twice in one day) since filing last year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Browser Issues
on March 31, 2025
Posted by: KPlatter
from Charlotte,NC
I was unable to e-file my federal return because of some errors with a 1099-R. There was an extra 1099-R listed with partial data. When I tried to add the missing data, the system threw me out of TurboTax and I had to sign in again. I called Tech Support and BJ helped me overcome the issues and seemed to think my Chrome Browser was to blame for the problems.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Feedback
on March 31, 2025
Posted by: Peaches123456789
from Wisconsin
Very frustrating that I was charged for the federal and 2 states even though we qualified for the free turbo tax. There wasn't a way to find out why.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Ehh
on March 31, 2025
Posted by: Tsut84
Thought turbo tax was suppose to be free for people making under a 84k a year but doesn’t offer any of the IRS free file program, making you (me) essentially pay 168 for filing taxes. I’m sure if I did some digging in my account, I’d be able to get to that service, it’s crazy it’s not offered straight out the gate, profits profits profits.
Written by a customer while visiting turbotax.intuit.com