Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,428 Reviews)
Rating breakdown 87,428 reviews
5 Stars
64,927
4 Stars
9,621
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Turbo tax stinks
on March 31, 2025
Posted by: Brle3
It was great till they made me upgrade from free won't be back charged me 109.00
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Hannah Arnold restored my faith in Turbo Tax!
on March 31, 2025
Posted by: CoquiCaribe
from South Carolina
I had an account that was under an email I never used in my life and I started the chat because all my info was saved to the app. A representative by the name of Hannah Arnold called me and helped me to uncover that I had another account with the correct info and history. I needed to update my phone number to change the password on the old account and delete the info with this new email. I was beyond frustrated and didn’t understand how this could have happened and why was I unable to update my info. Hannah was extremely patient and tried several different avenues to resolve my concern. Her tone was pleasant and helped me to remain calm throughout the interaction. The call dropped and I thought “now I have to get another representative and start over” and to my surprise Hannah called me back. She was able to find an alternative way for me to recover my old account, update my new phone number and change my password. I have worked in retail and customer service management for over 15 years and I’m proud of Hannah! She did everything right from the greeting, calling me back, and recommending the Max product to me. Quality assurance should listen to her call because she did a phenomenal job. I didn’t use Turbo Tax for my 2023 return and with Hannah’s help and commitment to get me logged in I completed my return for 2024 with TT. Thank you again Hannah for an extraordinary experience even in the late hours.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Pretty simple to use.
on March 31, 2025
Posted by: Frailwolf
from San Jose, CA
Pretty Intuitive. I enjoyed the links that helped clarify what I was doing. It was pretty straight forward.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
The fees are getting outrageous
on March 31, 2025
Posted by: Alexxxxxx101
Turbotax made filing my taxes a breeze! My only complaint is the ridiculous fees! I am already paying to file I don't see the point in charging an extra $40 to pay with my refund.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax is awful. Stay away.
on March 31, 2025
Posted by: Anonymous
TurboTax sucks now. It's a bad service that heavily increases in price each year. It used to be a nice free software, now it's just out to waste your time and suck money out of you. They spam you with requests to take your data, they spam you with offers to "upgrade" your plan, and change the buttons around each time so you have to be paying attention or you accidentally click yes. Scummy tactics, scummy company, bad service. Look elsewhere or do your taxes somewhere else.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Amazing
on March 31, 2025
Posted by: Spring27
from Texas
Always a smooth process and when I have questions they have the answers right there. No searching needed! I like to have the ease and peace of mind that it is done right.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great
on March 31, 2025
Posted by: htssgt
from Louisiana
The process was super easy and fast. Definitely recommend it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
AMAZING
on March 31, 2025
Posted by: BG1974
from California
EASY TO UNDERSTAND AND QUICK TO USE, I WILL BE USING TURBO TAX EVERY YEAR
Written by a customer while visiting turbotax.intuit.com