Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,441 Reviews)
Rating breakdown 87,441 reviews
5 Stars
64,935
4 Stars
9,626
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Turbo Tax is just expensive, not helpful.
on March 31, 2026
Posted by: NoNicknameB45
from wa
Poor explanation of questions led to a serious error.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo Tax has gotten more difficult and clunky
on March 31, 2026
Posted by: Lmnop77
from CA
This was a HORRIBLE experience this year. I do not want to use it next year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Too difficult to follow and terribly redundant.
on March 31, 2026
Posted by: Herb 36
from Texas TX
Totally awful!!!!! What happened Basic Turbo Tax?
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome job by the help
on March 31, 2026
Posted by: Mack 10 n12
from Michigan
Great job fast accurate
Thanks again don what a nice man don is
Thanks again don what a nice man don is
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
It’s rewarding to hear that experts met your expectations for professional support. Thank you for trusting our tax experts to help you get your taxes done right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
works great
on March 31, 2026
Posted by: Scott2206
from Texas
the product works great and is easy to use. I would recommend to friends
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on March 31, 2026
Posted by: Litzi
from New mexico
It was great, I was walked through everything. Even when there were mess ups
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
iT WAS GREAT UNTIL ID.ME LOCKED UP.
on March 31, 2026
Posted by: Combine1
from Washington
All good except for id.me locking up and taking for ever.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is consistent
on March 31, 2026
Posted by: Gazorch
from NY
Easy to use interface when filing through credit karma
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com