Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,441 Reviews)
Rating breakdown 87,441 reviews
5 Stars
64,935
4 Stars
9,626
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Terrible, terrible, terrible
on March 31, 2026
Posted by: javt
from Texas
I spoke with Aiesha who was very helpful. Prior to speaking to her was frustrating and wasted a LOT of my time. The AI chat is worthless. When I asked for assistance AI would tell me to click on the file button. There was no file button and it refused to give me a number to reach a live person. I was finally able to get a phone number through Google but beware, the live reps are very well protected. If you can find your way in they are very knowledgeable and helpful. My 1 star rating is on Turbotax NOT the person I was finally able to reach.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Too expensive for one form!
on March 31, 2026
Posted by: Nope1234a
from NY
I only need one form to do my taxes. You charge way too much for something so simple!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Never Again
on March 31, 2026
Posted by: Marky Marcus
from Austin Tx
You guys are borderline scandalize, there is no transparency of any of your hidden fees until the very end, i wanted to do a basic file and you then say i cant file unless i do a deluxe addition that cost an extra 69 dollars on top of my 40?? yeah this will be the very last time i file with this company that has had its history of bad business practices.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
They kind of lied about how much it would cost
on March 31, 2026
Posted by: OVT27
from Ohio
It doesn't specify the amount of added fees before you start filing. They did a great job of helping, but, they ended up deducting an extra 210 dollars from my return.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
too expensive
on March 31, 2026
Posted by: MulNn
from Maine
far too expensive, way too pushy on upsells, and hides free options
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very fast and easy
on March 31, 2026
Posted by: Jesse762
from New Mexico
Very fast and easy very helpful got it done before 3-31 and didn’t charge much
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
False advertising
on March 31, 2026
Posted by: Rnrr4
from New York
It markets itself as free and you still have to pay for everything which is not appreciated
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
fees not brought up til the end
on March 31, 2026
Posted by: emilys98
from North Carolina
wouldve been nice to know i would be paying almost $200 in fees for turbotax at the beginning after thinking i was doing this on my own.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com