Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,441 Reviews)
Rating breakdown 87,441 reviews
5 Stars
64,935
4 Stars
9,626
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Turbo Tax could do much better
on March 31, 2026
Posted by: jnring
from Florida
Way too complicated for brand new married filing jointly. Does not make the process intuitive at all. Also made me jump through so many hoops at the end to E-File it.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
awful interface, I'd rather be hit in the head
on March 31, 2026
Posted by: Rustypaws
from Illinios
Kept sending me back to sections I'd already completed. I've used turbo tax in the past and is wasn't my favorite but omg they somehow got way worse. I'm not using this next year, there has to be a better option.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So easy!
on March 31, 2026
Posted by: RickC777
from CT
Very easy to use and and everything is laid out clearly
Response from turbotax.intuit.comBy TurboTax Care Team, April 2, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Chat fee
on March 31, 2026
Posted by: darren l
from indiana
when i attempted to obtain expert chat support for a question i was advised of an $150.00 fee for consultation.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Forced Online
on March 31, 2026
Posted by: Pokerdice74
from 15 South Pl
Forcing people to upgrade to windows 11 or file online seems way out of line and will probably look at other options for doing taxes next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Charged me too much
on March 31, 2026
Posted by: Ch1ca
from california
I am upset with this year's refund I feel you guys are charging me ridiculous amounts for things that I didn't even choose and have no option to take out it went from charging me 120 for the service to now charging me 207 for the service which makes no sense I'm looking at the details of everything and it just doesn't make sense you guys are ridiculous
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Should be free service
on March 31, 2026
Posted by: AnnaK56
from Missouri
This should be a free service. Ridiculous I paid $159 to file. I could I took it somewhere
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Job
on March 31, 2026
Posted by: Anonymous
from Georgia
Great experience and it really was easy to maneuver through.
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com