Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,538 Reviews)
Rating breakdown 87,538 reviews
5 Stars
65,001
4 Stars
9,636
3 Stars
4,263
2 Stars
2,729
1 Star
5,909
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Great Guidance tips!
on May 28, 2026
Posted by: Angelic99r
from FL
Guidance was great. The error code was confusing because I had to re-enter the same information twice.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, May 29, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo Tax could use some help
on May 28, 2026
Posted by: 15634
from Wisconsin
TurboTax was supposed to be free turns out I have to pay 183 bucks for processing and random fees and I didnt get a good return fo some odd reason
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
It’s great
on May 26, 2026
Posted by: Kenzie12348
from Wisconsin, WI
I like that I am able to do it so easily and fix my taxes easily as well.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, May 26, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo tax is a rip off
on May 25, 2026
Posted by: Joan Deem
from New York
Turbo tax is a horrible, slow moving, zero help given program. Don’t waste your money
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
it is okay
on May 23, 2026
Posted by: paulo80
from florida
it is okay but needs to be easier to use so revise this
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, May 23, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on May 22, 2026
Posted by: Elmo2025Taxes
from Florida
Awesome easy to use and understand the questions. My grandson would be able to understand this.
Response from turbotax.intuit.comBy TurboTax Care Team, May 23, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Worst year yet.
on May 22, 2026
Posted by: S B U
from Tennessee
I'm not sure what changed but I've used your product for years and this year was the most difficult thus far. Change it back and get rid of all the extra charges.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Good
on May 21, 2026
Posted by: RatonIris
from maryland
it was okay, made me pay extra but I didn't need any assistance.
Written by a customer while visiting turbotax.intuit.com