Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,441 Reviews)
Rating breakdown 87,441 reviews
5 Stars
64,935
4 Stars
9,626
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Awesome
on March 31, 2026
Posted by: Swankier
from 7509 Willow River Drive NE
My experience was great!!!!!!!¡!!!!!!!@@@@@@@@@@#####@##
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy to use.
on March 31, 2026
Posted by: KGM87
from MS
Turbo tax is easy to use. Guides you through all aspects of your tax filing and assists with getting the best return of your money.
Response from turbotax.intuit.comBy TurboTax Care Team, April 1, 2026
Thanks for the great review! We’re thrilled that we could help you secure a refund you’re happy with. Our goal is always to make sure you get every dollar you deserve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax Do-It-Yourself Deluxe
on March 31, 2026
Posted by: Grego the Lego
from MA
A great way to do your taxes easily, just wish they wouldn't try to push unnecessary products on you every three pages. If you don't qualify for a simple return and you've got half a brain all you need is the Do-It-Yourself Deluxe, nothing more.
Pros: I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good
on March 31, 2026
Posted by: Nanapoooo
from Ca
Good experience. Easy to file. Very good features .
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very Smooth!
on March 31, 2026
Posted by: Anonymous
from New Mexico
Easy to use, very thorough. I did mine and also helped my wife and my daughter do their with TurboTax.
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
We appreciate you filing with us! Your feedback is our roadmap for making next year’s tax season even smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Dishonest Pricing and Inefficient
on March 31, 2026
Posted by: FooledByIntuit
from IA
TurboTax stated several times before I started that the cost would be $0.00 for filing both federal and state. However, their bait and switch at the end proved this was an absolute LIE! Instead, I was presented a bill to file both for $128.00 before states taxes. I will no longer trust Intuit products and it is very likely I will be using a different company next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
I'M VERY GRATEFUL FOR YOUR SERVICES
on March 31, 2026
Posted by: MARIATMAR
from ILLINOIS
VERY FIRST TIME I FILE TAXES BY MYSELF, SO THE GUIDANCE WAS VERY GOOD AND NEEDED. THOUGH I DIDN'T THINK THAT THE FEES WOULD BE THAT HIGH. I WAS JUST EXPECTING TO GET SOME POSITIVE NUMBERS, BUT STILL WILL HAVE TO PAY. STILL, VERY GRATEFUL WITH YOUR SERVICES.
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
We’re thrilled you had a great experience, though we hear you on the cost. We aim to provide a level of accuracy and ease that makes the online tax filing investment worth it, and we appreciate you choosing us despite the price.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Slow
on March 31, 2026
Posted by: Annoyedpookie
from TN
Slow and kept logging me out. Too slow and time consuming if I have to file myself.
Written by a customer while visiting turbotax.intuit.com