Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,441 Reviews)
Rating breakdown 87,441 reviews
5 Stars
64,935
4 Stars
9,626
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
I lost half of my return this year to and it sucks
on April 1, 2026
Posted by: Jrg1911
from Houston Tx
I’ve used TurboTax as long as I can remember and although this year, I admittedly I’m late to doing my taxes the fact that I selected do it yourself, free TurboTax, and had to sacrifice almost half of my return because of fees that I didn’t want, but I apparently couldn’t void which is new to me using this program is just bad and I could not find any way to avoid it, which is bad on the interface and compatibility for me and other people
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Too easy
on April 1, 2026
Posted by: Jose556
from idaho
Always great to use. I don't like how it automatically upgrades you to have the "tax expert" mode, should only ask you to upgrade if you actually try to use a tax expert.
Response from turbotax.intuit.comBy TurboTax Care Team, April 1, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax Online is poor vs. downloaded version
on April 1, 2026
Posted by: LulaTilly
from California
Online was poor compared to downloaded version. I was NOT able to view by Documents or skip around. No help with valuing donations. The online Deluxe version was very poor.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great features!
on April 1, 2026
Posted by: Massiel827
from California, CA
I have used turbo tax for years now and it has always been very easy to use. It imports my W-2 information easily and offers possible tax breaks options for me. Every section has additional information/resources on the topic which came in handy as well!
Response from turbotax.intuit.comBy TurboTax Care Team, April 1, 2026
We appreciate your continued trust in TurboTax. Our goal remains the same: providing the reliable, accurate service you’ve come to expect from us.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
eww
on March 31, 2026
Posted by: Zizzizzit
from Arizona
I didn't know about the end requiring all the info. Easy to use, but I didn't know of all the info I needed (AGI). Expensive (the extra add-ons.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
ridiculous. every year gets worse
on March 31, 2026
Posted by: carter80345
from ms
no reason taxes should be this time consuming or EXPENSIVE. estimated 30 minutes and free filing. 3 hours and $191 in turbo tax charges later im done and get prompted for a survey.... sure turbo tax
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Poor System
on March 31, 2026
Posted by: Anonymous
from Utah
The system continually flagged me for needing a deluxe version because it said I had and HSA which I did not have, I had an FSA. I want to be refunded for making me buy the deluxe.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Highly recommend!!
on March 31, 2026
Posted by: Bill2061
from Mississippi
Turbotax has always accurate with my taxes every year.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 1, 2026
We appreciate the time you took to share your feedback. Thank you for your continued confidence in TurboTax—it’s a privilege to work with you again.
Written by a customer while visiting turbotax.intuit.com