Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,441 Reviews)
Rating breakdown 87,441 reviews
5 Stars
64,935
4 Stars
9,626
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Misleading Factors
on April 1, 2026
Posted by: KJF8184
from pa
I dislike the fact that you waste your time to complete the State return as you think it is included free of charge. Along with this, the MANY other misleading factors to get you to spend more money.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax is plagued with dark/predatory design
on April 1, 2026
Posted by: luke990
from California
Every year it gets tougher and tougher to find and start out with the do-it-yourself free version and upgrade only when necessary from there. Unless someone was tech savvy, it would be tough to not spend a lot of extra money on unnecessary services that don't benefit most people. TurboTax defaults you into these superfluous product tiers, and then you have to make serious effort to downgrade to products that are sufficient for your tax situation. This is very dark and predatory design that Intuit should be ashamed of.
The basic product does everything that most people need, in an accurate expeditious manner.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbotax is full of gray patterns and hidden fees
on April 1, 2026
Posted by: NS16241
from New york
As always the hidden fees and incorrectly auto filled information are major pain points. the ability to go back and edit any field of the return is the list you could offer for the price you charge. If you didn't make it so hard to file elsewhere I would never use this service again. You spend more time finding ways to scam your users than you do improving your software. How much money do you really need to syphon from people already under stress to pay for a site people use once a year. I understand it's a business but hiding every charge until the last possible second is disgusting.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is My Go To
on April 1, 2026
Posted by: Quicklook
from South Carolina
Easy to navigate, always accurate, like the features.
Response from turbotax.intuit.comBy TurboTax Care Team, April 1, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Could not File Spouse SSN
on April 1, 2026
Posted by: AnthonyCheu
from virginia
I kept trying to restart and file my spouses "separately" because my wife does not have a SSN. but I got pushed forward in the process and couldn't go back. I was forced to pay to file and wouldn't let me restart application after payment. now I had to file my wife's SSN as a false one in order to file it. There was no easy button even after I PAID to contact help. I don't know if I will get to file now because TurboTax forced me to file a FALSE SSN for my wife.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Always peace of mind.
on April 1, 2026
Posted by: Maria and Viktor
from Florida
The same positive experience each year in long row. Thank you for good job. Keep it still. Maria & Viktor
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
Your long-standing loyalty is a huge part of why we're here. We value your business and are happy to support your filing needs year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Awesome!
on April 1, 2026
Posted by: Sherilg
from Michigan
Fast and easy.I would recommend Turbo Tax to anyone!
Response from turbotax.intuit.comBy TurboTax Care Team, April 1, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is awsome
on April 1, 2026
Posted by: Farhado
from NC
great guidance, great interface, and great compatibility
Response from turbotax.intuit.comBy TurboTax Care Team, April 1, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com