Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,441 Reviews)
Rating breakdown 87,441 reviews
5 Stars
64,935
4 Stars
9,626
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
User friendly/minor issues
on April 3, 2026
Posted by: hpru 16
from Texas
User friendly except when asking to have access to my info for improving your product. You asked too often and hard to proceed to next task.
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax helped me file and fix my rejected taxes
on April 3, 2026
Posted by: Tulips25
from MI
Very helpful with pulling my W2 informantion and going step by step with me
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love Turbo tax
on April 3, 2026
Posted by: MA Jack
from NY
Easy to use with simple verbiage. Explanation moments make one feel like a tax expert.
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax was awesome
on April 3, 2026
Posted by: ThomasB62
from MD
Very easy to use. The guidance was great. Very user friendly
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is helpful per usual
on April 3, 2026
Posted by: kristinegaddi
from California
Turbotax has always been straightforward but helpful with explaining what needs to be done. It's accurate and is easy to understand. The format of the online version I think is easier than the desktop version but both work great. I also like that the online version has options to be helped by live agents or oher features to help with understanding what to fill out and double checking you constantly. I appreciate the simplicty considering understanding taxe can be difficult.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Awesome tax service
on April 3, 2026
Posted by: Grizz2004
from Arizona
To many repeated questions and address was confusing but helper was very helpful
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
It’s great to hear our tax experts could provide the clarity you needed. We take pride in matching you with pros who make the filing process feel manageable and secure.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Lies about being “totally free”
on April 2, 2026
Posted by: Dezz4
from Missouri, MO
Turbo Tax claims to be free when it isn’t. Then when you go to finish and pay it changes the price by a ton of money. You can definitely go to an accountant and have them do it for way cheaper. Turbo Tax also charges you to have the fees taken out of your return AS WELL as charging you just to RECEIVE your money. As a single Person with no dependents, 2 w2s, no assets other than a 401k, a simple plain jane tax completion should not cost me $220.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax awesome
on April 2, 2026
Posted by: Auhna
from Ohio
First time I ever had to file this way you guys did such a great job so thank you for all that you do
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 2, 2026
We appreciate you filing with us! Your feedback is our roadmap for making next year’s tax season even smoother.
Written by a customer while visiting turbotax.intuit.com