Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,441 Reviews)
Rating breakdown 87,441 reviews
5 Stars
64,935
4 Stars
9,626
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
FRUSTRATED W/CLOUD VERSION
on April 3, 2026
Posted by: Sittin
from PA
Been retired for decades BUT TurboTax insisted I complete a Penna form ....had to input fake information to allow efile to take effect.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Expert was not helpful.
on April 3, 2026
Posted by: Andi67asw
from Texas
I paid $25 for an expert to review and only got the same responses that were already available through your AI. Comparing last year repeating what I could already see did not help. I asked the same question multiple ways and still got stock answers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax was a good experience
on April 3, 2026
Posted by: SPF8111
from Texas
The live expert was friendly and knowledgeable. Great service
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
Thank you for the shout-out to our team. We know every tax situation is unique, and we’re happy our tax experts were able to provide the specific guidance you were looking for.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thanks TurboTax
on April 3, 2026
Posted by: Bes47
from 1700 kickingbird Rd, 1813
Super fast, and simple. It took all of the hard work out of filing and tought me a few things in the process.
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
It gets easier every year
on April 3, 2026
Posted by: KEB33
from California
Seems like it was easier and faster than last year.
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Be Ready to PAY More in the End!
on April 3, 2026
Posted by: DisappointedKM
from Arizona
Took way too long to do! Way too many questions asked over and over again. And felt they took my money from what originally seemed like only 69.00 to process all returns. Instead 138.00 hit my bank account immediately before even processing the return. too many additional add ons which I didn’t take, and could not figure out how to get beyond that additional 35 dollar fee, for receiving return early. lol! Didn’t accept anything, just hit continue and it automatically took it from my Federal tax return. This is crazy! Appalled, how these sites get you!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax is expensive but easy to use
on April 3, 2026
Posted by: Betsy G
from CA
Easy to use and navigate, very detailed and step by step makes an easy experience, My only complaint is that the cost for a simple return was $143 and I think for a retired person that is simply too high,
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
A+ From a First Timer!
on April 3, 2026
Posted by: ValleyC
from Pennsylvania
This was my very first time filing my taxes on my own and I must say it wasn't nearly as complicated as I thought it would be! TurboTax was very user friendly and easy to follow.
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com