Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,440 Reviews)
Rating breakdown 87,440 reviews
5 Stars
64,935
4 Stars
9,625
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
great
on April 4, 2026
Posted by: majall
from massachusetts
great. informative and with clear guidance. easy to follow
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
2025
on April 4, 2026
Posted by: afsasdf
from 5105 East 42nd St
having to pay at the end was an unexpected unpleasant surprise
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
Thank you for trusting TurboTax with your taxes again. We hear your concerns regarding our fees and appreciate the honest input. Thanks for your continued support with TurboTax for online filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax Leaves No Stone Unturned For Tax Breaks!
on April 4, 2026
Posted by: Tomski87
from MA
I was pretty disappointed in having to owe the government - but then, at the end, TurboTax found a tax savings for me because of the exterior door and insulation I added to my home this year. I ended up getting a return, after all! Thank you!
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
Thanks for the great review! We’re thrilled that we could help you secure a refund you’re happy with. Our goal is always to make sure you get every dollar you deserve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax is expensive for no reason
on April 4, 2026
Posted by: elri01
from Missouri
Have to pay for federal then state (and if dual state seprately for both states) overly expensive for no reason, even on the 'do it yourself' options....
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
easy to use
on April 4, 2026
Posted by: Ken the poker god
from Nevada
Easy to use, but requires too many characters in review
Response from turbotax.intuit.comBy TurboTax Care Team, April 4, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on April 4, 2026
Posted by: wisonc
from WI
Easy to use. love the guidance on tax forms and deductions
Response from turbotax.intuit.comBy TurboTax Care Team, April 4, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Why is your fee 79
on April 4, 2026
Posted by: Kaitlinc25
from Texas
To many fees and was not helpful.
I do not understand why why you would charge me 79 and then add 40 on top just take it out of my refund. You suck and I will not be using you again
I do not understand why why you would charge me 79 and then add 40 on top just take it out of my refund. You suck and I will not be using you again
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Used before. I always come back
on April 4, 2026
Posted by: Doris63
from Washington, WA
The directions are easy to follow. It took exactly the amount of time that was estimated at the beginning. We have used TurboTax for the last eight years. I always come back to them. The prices increased over the years. That’s to be expected, but it would be nice to know how much it’s going to cost before you start.
Response from turbotax.intuit.comBy TurboTax Care Team, April 4, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com