Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,440 Reviews)
Rating breakdown 87,440 reviews
5 Stars
64,935
4 Stars
9,625
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Ridiculous
on April 5, 2026
Posted by: Lindsey_343
from Pennsylvania
Always have issues with the retirement which makes me spend more money to go from free to the deluxe. Also, would not allow me to use my return money and pay the rest off. I spent $151 just to get $112 back in 21 days. Absolutely ridiculous. Next year I will not do Turbo tax and probably will never use it again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
My yearly choice
on April 5, 2026
Posted by: ladonnat
from Tx
I use turbo tax and have for years. It is great, easy to use, and saves me money and time.
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is great
on April 5, 2026
Posted by: Shamdanupe222
from California CA
You all made this very easy. This was my very first time thank you so much.
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Not Great
on April 5, 2026
Posted by: NunyaBIZbruh
from CO
I hated it this year. Last year was so smooth. I couldn't figure out how to go back or start over. The questions were unclear. I had to manually select each state possible deduction even knowing I wouldn't qualify for any. It was a HUGE time waster. And the 765 prompts to pay you more was excessive.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Disgusted
on April 4, 2026
Posted by: 1327823968
from Texas
Your practices are predatory and should be illegal. The $35 charge for fast deposit could only be removed when you go back to change. Very inappropriate practice.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awesome
on April 4, 2026
Posted by: lola1018
from Buffalo Grove,IL
good i like it. i hope i did everything right!!!!!
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
We appreciate you filing with us! Your feedback is our roadmap for making next year’s tax season even smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax
on April 4, 2026
Posted by: TerryR65
from Texas
Please stop trying to sale me more products.
Stay in lane and get me the best tax deductions without your products coming up every time you turn around.
Stop misleading routes. Make it easy to identify what you want to do. I was trying to print my form and I was on the "E-Filing" road. Had to back track on this and on some other issues.
Stay in lane and get me the best tax deductions without your products coming up every time you turn around.
Stop misleading routes. Make it easy to identify what you want to do. I was trying to print my form and I was on the "E-Filing" road. Had to back track on this and on some other issues.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome Tax software that gets better and better
on April 4, 2026
Posted by: Missy60000
from VA
Great Experience best tax software and easy to use
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com