Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,423 Reviews)
Rating breakdown 87,423 reviews
5 Stars
64,924
4 Stars
9,620
3 Stars
4,256
2 Stars
2,722
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Might as well use a CPA - would be CHEAPER
on April 14, 2025
Posted by: dsss12
You guys charge an astronomical amount all because I have a 1099. I only used TurboTax this year because I get $ back in credit card points. I won't be using you guys going forward. Cheaper to pay a real human to do it at this point.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Bait and switch
on April 14, 2025
Posted by: Jwag41
from Arizona
They suck you in then charge you fees that are unheard of! Oh, and don't expect to use the basic plan, there’s an upgrade fee coming!
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbotax FORCED me to upgrade...
on April 14, 2025
Posted by: Unhappyperson1
There is absolutely NO reason to force people to upgrade for $79 just to file taxes.... I had no choice. I always filed with Turbo and everything was fine. I will NEVER use Turbo Tax again.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Stop forcing the charge to your service
on April 14, 2025
Posted by: Ash 7
from Tennessee
You provide a great tool for filing taxes, but we also all know you can file for free. Obviously, you need to force the charge so you can survive as a resource. If anyone is actually reading this, all I recommend is that you be more honest about it. People will respect it more if you do.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on April 14, 2025
Posted by: Kashkicc
Excellent , I was so nervous at first but the assistance is at the bottom of the screen
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Upselling like a car lot
on April 14, 2025
Posted by: Mradbc
from AZ
The constant up sell is just annoying.
I could have filed by mail for free yet your program chose to charge me an obscene amount for the same service. This will be the last year I use turbo tax or recommend it.
I could have filed by mail for free yet your program chose to charge me an obscene amount for the same service. This will be the last year I use turbo tax or recommend it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Trash
on April 14, 2025
Posted by: Kdjabdjdkd
from Texas
Trash ……………………………………………………………………………………………………………………
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Expedition(s) of the Tax-Filing Process(s)
on April 14, 2025
Posted by: Anonymous
from Henderson, Nevada
The pre-saving of previous documents has been determined to be advantageous, thus subsequently expediting the tax-filing process(es). Adjunctly, it is advised to opt for Credit Karma checking and/or savings account transferred in order to avoid traditional bank account transfer fees of ~$40, as an individual can then transfer their return from their Credit Karma checking and/or savings account to their traditional bank account which can warrant flexibility concerning the(ir) return by either saving, paying down or off debt, and/or reinvesting the documented "income".
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com