Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,423 Reviews)
Rating breakdown 87,423 reviews
5 Stars
64,924
4 Stars
9,620
3 Stars
4,256
2 Stars
2,722
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax Awesome
on April 14, 2025
Posted by: Nicky2203
Excellent experience , Best way to file taxes is Turbo Tax
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
As easy as 1-2-3
on April 14, 2025
Posted by: NurseyTra
from Miami, Florida
TurboTax is extremely easy and simple. I just log on to the site and I am done before I know it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Best tax software! Easy and quick
on April 14, 2025
Posted by: NickSko1
from Florida
Easy experience! App works like a dream. Highly recommend for ease of use!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Don’t get the app
on April 14, 2025
Posted by: Thisappsux
Online is fine
The app is complete crap, will redirect you to online anyway and cut off calls you make with their tax experts. Tonkin was great though
The app is complete crap, will redirect you to online anyway and cut off calls you make with their tax experts. Tonkin was great though
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great job
on April 14, 2025
Posted by: Kyle 1235
from Las Vegas, Nevada
Great job Very easy use. Only complaint is I wish I would get a better tax return
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Won’t be a customer next year
on April 14, 2025
Posted by: Evan92feesh
from Maine
I won’t be using Turbo Tax next tax season. My income for 2024 was already limited and to have more than half my return go to processing fees, and service use fees honestly feels extremely greedy. I do understand it’s a company, you need to make money. I could go elsewhere, etc. I had just one circumstance that completely deterred me from a free federal return and new fees that I’ve never had to pay before using turbo tax. 2023-2024 were hard enough life wise and now I’ll barely see my federal return. Your service is convenient, and helpful (somewhat) so thank you but I won’t be a returning customer.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Scam
on April 14, 2025
Posted by: Dissatified229
I really like turbo tax because it is easy to use but I hate the fact that it's advertised as a free filing service when it in fact is not. You could pick all of the free options and they still make you pick a service ONCE YOU FINISH FILING that you have to pay for. The least y'all could do is tell people they have to pay before they go through the long process of filing their taxes. Please do better.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Easy, but still not confident
on April 14, 2025
Posted by: sgoodart
I still don't feel confident that I have done everything right without paying lots extra to upgrade services. The lowest level/basic service is already about half my tax return. I just hope I have dome everything correctly.
Written by a customer while visiting turbotax.intuit.com