Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,440 Reviews)
Rating breakdown 87,440 reviews
5 Stars
64,935
4 Stars
9,625
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Easy and convenient
on April 5, 2026
Posted by: Ladydirc
from New Jersey
Been using Turbo Tax for years, find it easy to follow an accurate
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Deceptive fee practices
on April 5, 2026
Posted by: LinnLinn
from Texas
Turbotax deceptively adds expert/deluxe assist during the process/at end without clear consent from the client making it difficult to decline or figure out how to downgrade to where you actually started, making opting out of a more expense package intentionally difficult. I will use a different service going forward.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on April 5, 2026
Posted by: Wally222222222222k
from Mo
Good service and helpful. Made easy, but took longer than expected, not the fault of turbo, just not familiar with tax acroynyms.
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is a very useful product.
on April 5, 2026
Posted by: Hiroku
from ca
Using the Intuit Turbotax form was a smooth and straightforward experience. The layout was clear, the steps were easy to follow, and I was able to complete everything without any confusion or frustration. It made the entire process feel quick and stress‑free. I’m fully satisfied with how simple it was to use, and I’ll definitely be using it again in the future.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is great
on April 5, 2026
Posted by: gramo81
from MO
Questions were easy to understand made filing on-line so simple.
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on April 5, 2026
Posted by: Nno one
from Colorado
Didn’t engage with anyone. Didn’t talk to anyone..
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
Thank you for trusting TurboTax this year. We’re already looking into feedback like yours to ensure our service stays as helpful and intuitive as you need it to be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Too many upgrade ads
on April 5, 2026
Posted by: June A
from Florida, FL
There's so many instances in between where they're trying to make you upgrade so that you have to pay for the deluxe service even if you already did not want it from the very beginning. It is really annoying and it is a waste of time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax is all we've got
on April 5, 2026
Posted by: Anonymous
from North Carolina
AI features were consistently glitching and I was asked every 3 steps if I wanted to spend more money on upgrades. Literally all I want to do is finish my taxes and still be able to buy groceries tomorrow.
Written by a customer while visiting turbotax.intuit.com