Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,423 Reviews)
Rating breakdown 87,423 reviews
5 Stars
64,924
4 Stars
9,620
3 Stars
4,256
2 Stars
2,722
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Turbotax
on April 14, 2025
Posted by: Beennaaa
It was simple and helpful. I loved the step by step process and how easy it is.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is my essential tax prep app.
on April 14, 2025
Posted by: SueAS39
from Gilbert, AZ
I’ve been using it for years, makes it easy to efile my taxes and includes extra benefits for credit monitoring and identity theft protection which is very much needed as cybersecurity breaches occur often.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use!
on April 14, 2025
Posted by: EMB07
from Florida
Easy and user friendly. Also knocked it out last minute and it was quick and efficient
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax is a scam
on April 14, 2025
Posted by: Lauryn4378
from Omaha, NE
My experience with TurboTax today was extremely frustrating. At no point in the process did I indicate or accept paying for TurboTax deluxe but wouldn't you know it, when I got towards the end to file, I had somehow been operating in deluxe! I did standard last year and it was the exact same so imagine my surprise to see that I had to pay. Please don't charge me for a service when you aren't even the one explaining my refund or why it looks the way it does, it was AI that was doing this. At least, the website told me it was AI creating an explanation.And it included incorrect information. I plan on recommending Free Tax USA next year is this doesn't seem to be resolved as I haven't heard nearly as many predatory stories of TurboTax trying to trick its customers into paying. It is a shame since TurboTax helped me build my credit and connected me with credit karma.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Taxes done in my PJ's
on April 14, 2025
Posted by: Drew247
Quick, fast, and easy. I highly recommend it, as it is made simple.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
its ok
on April 14, 2025
Posted by: slax86
it was ok, it got the job done. it was a little expensive
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTip is shady
on April 14, 2025
Posted by: joe0000
I spent just as much time doing this online as I would have going with w-2's into a jackson hewlitt. Plus the fee for doing federal and then state and then adding another fee was ridiculous. I will not be using this service next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
STOP CHARGING WHO LIVE IN SSDI/SS
on April 14, 2025
Posted by: Ssdi
from USA
It's easy to use but I find it extremely crappy that they charge people who only gets disability or social security over $100 . Why isn't it free??? It's free for people with a 1040 EZ but people make significany less on SS/SSDI and have to pay and don't tell you until the very end.
Written by a customer while visiting turbotax.intuit.com