Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,440 Reviews)
Rating breakdown 87,440 reviews
5 Stars
64,935
4 Stars
9,625
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
FREAKIN LOVE THIS!!
on April 5, 2026
Posted by: skippsterr
from California baby!!
Love how it refrences previous years, and SUPER LOVE LOVE LOVE being able to take pictures and upload.
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Charitable Contributions confusins
on April 5, 2026
Posted by: jerrielynn
from Arizona
Instructions for charitable contributions between State and Federal are confusing. You don't know you aren't supposed to claim the State approved cash donations on the Federal form until you get to the State Form. Tell people ahead of time exactly which donations to put on which forms.
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Filing and payment vouchers
on April 5, 2026
Posted by: gap0134
from Nevada
At the very end for the first time ever, Turbo Tax added estimated tax voucher payments. Somehow even though nothing has changed, it wants me to think I need to pay more this year. This was very upsetting. I seriously doubt it, but it gave me pause. Not the experience you want to deliver with very little explanation other than (TurboTax detects you are underpaying).
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy
on April 5, 2026
Posted by: CorpGirl
from Wisconsin
The turbo tax human agent I spoke with to review and ask questions was very kind and helpful.
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
We’re so glad our tax expert team could make your tax season a little easier. Providing human expertise when you need it most is exactly what we strive for.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2025 Turbo Tax
on April 5, 2026
Posted by: skipr12
from Virginia
Have used Turbo Tax for quite a few years. Don't think I could file myself without it. Thanks!!
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
change the price
on April 5, 2026
Posted by: meg102
from Nevada
great experience , price was a little high to do my refund i had to give turbo 119 just to file
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Tough to use
on April 5, 2026
Posted by: Dave JP
from New York
Screens are absolutely horrible. Need to page down on most, and sometimes it's difficult to continue. Also take forever to actually file the documents with all the questions.
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
tax return
on April 5, 2026
Posted by: perky66
from pennsylvania
easy to understand and answer questions will use again
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com