Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,328 Reviews)
Rating breakdown 87,328 reviews
5 Stars
64,862
4 Stars
9,606
3 Stars
4,251
2 Stars
2,716
1 Star
5,893
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
turbo tax is easy
on January 31, 2025
Posted by: Bec50
from MO
easy to use and quick ---------------------------------
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
good program
on January 31, 2025
Posted by: reese03
from Texas city Texas
thought it was good program. will use it in the futur
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awesome
on January 31, 2025
Posted by: Anonymous
from odessa tx
love it they help me with my tax preppartion and i love the fact that everything is explainable
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
thank you
on January 31, 2025
Posted by: brizuela35
thank you for the help and easy work. ..............
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Step by step instructions pretty easy to follow tu
on January 31, 2025
Posted by: Steelerheart
from Galesburg il
Pretty easy to use only problem was and make a couple of amendments that's it otherwise awesome
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo loyal
on January 31, 2025
Posted by: Heemnher
Absolutely great and the customer service is great
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax
on January 31, 2025
Posted by: Lacy504
I have been using Turbo Tax for the past 15 years, and the software is simple and straight-forward. Easy to use and very accurate.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great for very simple taxes.
on January 31, 2025
Posted by: HSlice
from Minneapolis, MN
Turbo tax has been a great way for me to do really standard taxes quickly. If you just have W2 income and normal deductions, it takes a lot of hassle out of the process by allowing you to do it fast, or at a slower pace if you need to pause and find something - even if that pause is a few days. I don't have to print things out or mail anything - I just login and go. Since my work uses Intuit for their payroll system, I also have my information already in there. It's about as easy as it gets... I can't speak to how easy it is if your taxes are more complicated, but I do know that sometimes certain questions can be confusing, even with the very easy way that I use it. Usually their provided answers clear it up, but sometimes they don't.
The reason I gave it 4 stars and not 5 is more about the handfull of things that they just don't tell you. For example, you start your taxes using the "free" mode, which is "free for most people" so they say. I'm not sure how my taxes could get any easier, so if I don't qualify for the free version, I'm not sure who would. Also, this year, when I went to e-file I got a message that said "success", but after that a screen popped up saying that e-filing was unavailable for me. Very confusing. Why say success if it wasn't successful? Why not tell me the reason it's unavailable rather than it's just unavailable so I can understand what I have to do?
I googled the answer and found out that my state had just this year began to interface with TurboTax and allow the program to e-file in my state. I had to mail it in last year. However, that process hadn't been solidified yet between TurboTax and my state, so I just needed to wait like 4-5 days to file so the form could be updated. That would have been super easy to explain.
Similarly, I rent a home. I paused my taxes for a day so could locate the M1PR form I was sent and make sure I was entering the information correctly. After doing that and manually entering that information, THEN it told my that, by my income, I didn't qualify for the property tax refund. Why not tell me that before I go looking for the form? Just tell users "hey, if you make over X, just skip this part because it won't make a difference anyway". It's those small things that what's already a mostly easy process, just a bit more of a hassle in terms of total time spent. Still, total time on the app this year was just over an hour. That doesn't count time I had to pause to find a form I didn't actually need or waiting the days so my e-file would be accepted - I'm just talking total time on the app itself. If it was really just that amount of time and I was done, I'd be delighted, but those small little hold ups knock a star off for me.
Written by a customer while visiting turbotax.intuit.com