Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,440 Reviews)
Rating breakdown 87,440 reviews
5 Stars
64,935
4 Stars
9,625
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax is great!
on April 5, 2026
Posted by: Lylika18
from Florida FL
Easy to navigate and prepare my income tax. I highly recommend it!
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Helpful expert, somewhat tricky process
on April 5, 2026
Posted by: TurboTaxUser10101
from New York, NY
Lay, my live expert, was very friendly and helpful and reassuring for a first-time user of the product. Some of the menu options and questions in the form were a little confusing and required me to triple check my information. However I suppose this is also because the tax system is confusing.
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
turbo tax is great
on April 5, 2026
Posted by: derrickb2
from oh
easy and helpful it was also easy to navigate and accurate
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great product
on April 5, 2026
Posted by: MalcandTia
from indiana
great product. Easy to use. The AI generated information was easy to understand.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on April 5, 2026
Posted by: Anonymous
from Brighton tn
It was great will use again hope all have a great year
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Very pleased
on April 5, 2026
Posted by: donrise
from Ohio
Turbo tax was very helpful and website was easy to navigate
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Disappointed citizen
on April 5, 2026
Posted by: unitedstates2025
from Florida
For a low income individual, having to pay $79 because I have a retirement account is outrageous. This is why and how the RICH stay RICH and the POOR stay POOR. What a shame!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Great
on April 5, 2026
Posted by: HueyHaus
from Texas
Great experience and will file with you all next year
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
Thanks for the review! We’re committed to evolving based on what our customers actually want. We can’t wait to show you the improvements we’re making for your next year's filing experience.
Written by a customer while visiting turbotax.intuit.com