Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,422 Reviews)
Rating breakdown 87,422 reviews
5 Stars
64,924
4 Stars
9,620
3 Stars
4,255
2 Stars
2,722
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Unnecessary fees for a necessary process
on April 14, 2025
Posted by: Intuit_is_a_cancer
from Texas
Without all the hidden fees, this would be a great product (like it used to be). They throw $79 federal refund at you all day but then when it's time to file...oh just a $40 processing fee for your refund. Then they try to give you a false choice between direct deposit to their other product Credit Karm Checking Account - they don't tell you right away that Credit Karma charges a nearly 2% transfer fee. The second "false choice" is to get your refund up to 5 days early by paying another $35. They hide these fees behind mindless menus and animations to trick you, had to call customer service for help opting out of this ridiculous fee. It's bad enough that regular working Americans are gouged for a convenient online tax service. Inuit is a snake-oil company that's just as bad as the dubious tax preparers in your community that also nickel-and-dime you with pointless fees. I've had more pleasant interactions getting scammed by pig-butchers from Thailand than I have forking over my hard-earned tax refund to "process" my request.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Not worth it anymore
on April 14, 2025
Posted by: Kia267
from Philadelphia, PA
The get you with a lot of add on fees, ended up paying $200 for basic tax return, not sure I can use them anymore
Pros: My employment status changed this year, I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Bad
on April 14, 2025
Posted by: Idec200
from Illinois
Didn’t tell me why I owed and too expensive if you’re broke
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbocharged
on April 14, 2025
Posted by: Ollie Jr
from Fayetteville Ga
Easygoing will be doing my taxes with turbo tax for next year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Easy
on April 14, 2025
Posted by: Randall2569
from Dansville ny
Easy to use.highly recommend will definitely use agai
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is good
on April 14, 2025
Posted by: BonJB
from GA
Easy to use, since I don't now much about doing tases
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy enough
on April 14, 2025
Posted by: Hvfd
I have been using for years and never had an issue.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Job
on April 14, 2025
Posted by: Rhody62
from Midlothian,Texas
I have Used TurboTax for many years and have not been disappointed.
Written by a customer while visiting turbotax.intuit.com