Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,422 Reviews)
Rating breakdown 87,422 reviews
5 Stars
64,924
4 Stars
9,620
3 Stars
4,255
2 Stars
2,722
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
More frustrating every year
on April 14, 2025
Posted by: Spencer9809
from Alabama
Frustrating at best. Every year it costs more to use. The pop ups every other screen prompting you to upgrade you package just makes you lose you spot causing you to navigate all over trying to find where you left off. If only the “pick up where you left off” button actually worked!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Ttsux
on April 14, 2025
Posted by: ttisfalseadvertisement
False advertisement. Just try to file without paying up, I'll say good luck
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Forced to Upgrade
on April 14, 2025
Posted by: HM0107
Had an overall good experience until I was forced to pay to upgrade. I have never had to before; I will not file with them again next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
first time user
on April 14, 2025
Posted by: Frickntaxes
from Ellwood City, PA
first time using/filing my own taxes and I must say, turbo tax made it easy! I tried another big name online service before trying turbo tax and it was horrible! I couldn't upload anything and things I new I was eligible for tax credits, it was saying that I wasn't. Out of curiosity, I continued and when i finalized my return, it was coming up with over $1000 less than what my return should have been. Turbo tax uploaded easy and got me what I knew I was owed.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
slow
on April 14, 2025
Posted by: miller99
thought it would be free for new customers transferring from other services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
turbo worked out for me
on April 14, 2025
Posted by: Cnix060
went good, wish i would have had a better return. cost more to file then my return
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is King
on April 14, 2025
Posted by: JD9910
from Texas
Very easy to use. I'm not in the positiion yet to worry about doing taxes prior to the 15th however once i get there; i know the platform will guide me with ease and also awesome job on the infobits and explanations
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Amazed!
on April 14, 2025
Posted by: Stratospherer
from Boise
First time user, and I am amazed at the thoroughness of it, at the confidence it gave me. And the refund is the biggest ever! My only regret is that I did not use it all those past years.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com