A lot of little sneaky fees towards the claiming convenience to try and get more money. Also there always seems to be a descrepancy with my railroad tier 1 and tier 2 claiming they have deducted too much when they have not. Last thing ill say is im still not sure i ever received my state return from last year, but i dont think thats on your guys end. overall it is convenient for last minute filers like myself and i do like how i can automatically upload certain W2s.