Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,440 Reviews)
Rating breakdown 87,440 reviews
5 Stars
64,935
4 Stars
9,625
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Mixed
on April 6, 2026
Posted by: Rearended
from Georgia
I found the on-line Turbo Tax to be more cumbersome to use than the desktop versions I have been using for many, many years. Although I uploaded the previous year's return, I had to re-enter names, tax id, and other info for all the 1099 INT, & DIV. Overall, I prefer the desktop version and would have used it if I had a Windows 11 capable computer.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is great
on April 6, 2026
Posted by: Jman20062025
from IN
Accuracy, time, features, Guidance and Compatibility
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is great! Ease to use
on April 6, 2026
Posted by: Freddie the Fish
from Tennessee
Great! ease to use I will recommend the use to my friends
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo tax is a scam
on April 6, 2026
Posted by: TurboIsAScam69
from 39W841 Walt Whitman Rd
Too many hidden fees. They lobby congress to make it so you have to pay when you shouldn't have to.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
It is so convenience
on April 6, 2026
Posted by: Val626
from nevada
I did not need to use an online expert. But explanations are enough.
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
HIDDEN FEES
on April 6, 2026
Posted by: BS_HF
from Wilmington, NC
Hidden Fees ...................................................
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo tax
on April 6, 2026
Posted by: Bread01
from Charlotte NC
not fair you guys have all these charges but if i was ti file else where i wouldve gotten money back
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Tubo tax is doable
on April 6, 2026
Posted by: Sallydlr
from California
Expert help, easy friendly, very thorough
I was able to navigate this app even though I have never done my own taxes before.
I was able to navigate this app even though I have never done my own taxes before.
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com