Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,440 Reviews)
Rating breakdown 87,440 reviews
5 Stars
64,935
4 Stars
9,625
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Go Turbo Tax!
on April 6, 2026
Posted by: Roscoe92
from Michigan
It was a positive experience. Thank you for your system. It was easy to go back & forth
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Even Easier this Year!
on April 6, 2026
Posted by: Barb4810
from Wisconsin
Very Easy to use. Thank you! Taxes No Longer a Nightmare!
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax is absolutely awful Never using it again!
on April 6, 2026
Posted by: Turbotaxisawfulbye
from ny
Absolutely despicable attempt after attempt after attempt at wringing my pockets dry. I mean my brother in christ, ive been using this "service" for a couple years and it was never this bad. im never using turbo tax again. you guys took more than half of my total return with your ridiculous fees. then attempted to take even more money with the deposit method, hiding the direct deposit option behind a cpl more rejections of your absurd turbo tax checking account. my god man.
turbo tax is awful and im gonna be sure to tell everyone who will listen for the rest of my life.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Deceiving Free option
on April 6, 2026
Posted by: FreeWillyFromTaxes
from New Hampshire
I was extremely disappointed by the fact that the "Free" option felt very deceptive, as I left paying $79 when I have never paid for a tax return in my life! Overall some of the information in the system was inaccurate for New Hampshire, I left feedback in that area. Generally the product worked well but could be improved from a transparency at the first step and MAINTAIN that persons choice to file for free...
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
This was a terrible experience
on April 6, 2026
Posted by: ChristopherTracey
from OH
At the end, TurboTax would not allow me to edit a field on the S.D. 100 form and I was stuck for several hours trying to edit and clear a field that was populated. I edited the form and did many things that wouldn't work. In the end I had to both delete the S.D 100 form and the withholding from the tax tools -form - delete and re-enter all the information. This was very painful and my worst Turbotax experience to date. I have used Turbo for many, many years now and this may be my last. I feel I should be owed a refund for this glitch.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on April 6, 2026
Posted by: Netta02
from Charlotte, NC
It was quick and easy and when I needed help they was very helpful
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy and efficient
on April 6, 2026
Posted by: Lilstandridge
from Alabama
Very happy with service. Very user friendly and short and to the point. No extra fluff.
Response from turbotax.intuit.comBy TurboTax Care Team, April 8, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Pain free experience!!
on April 6, 2026
Posted by: The Banks Family
from Virginia
We appreciated the assistance via AI an and actual Turbo Tax representative.
Response from turbotax.intuit.comBy TurboTax Care Team, April 8, 2026
We’re so glad our tax expert team could make your tax season a little easier. Providing human expertise when you need it most is exactly what we strive for.
Written by a customer while visiting turbotax.intuit.com