Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,440 Reviews)
Rating breakdown 87,440 reviews
5 Stars
64,935
4 Stars
9,625
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Thanks for the help
on April 6, 2026
Posted by: Connnor
from CO
You guys helped us with this year refund and to reverse/amend last years refund thank you
Pros: I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Confusing upsells and forced upgrades
on April 6, 2026
Posted by: kf89777
from ca
The process felt unnecessarily confusing and full of upsells. I repeatedly got looped into upgrade screens just for trying to enter basic self-employment income and expenses. It wasn’t always clear what was required versus what was being pushed as a paid feature.
At multiple points, I had to work around the system just to input information correctly, and some fields didn’t auto-fill properly, which made the experience more frustrating than it needed to be.
For a product that’s supposed to simplify taxes, this felt overly complicated and at times misleading. Greater transparency around pricing and what’s actually required would make a big difference.
At multiple points, I had to work around the system just to input information correctly, and some fields didn’t auto-fill properly, which made the experience more frustrating than it needed to be.
For a product that’s supposed to simplify taxes, this felt overly complicated and at times misleading. Greater transparency around pricing and what’s actually required would make a big difference.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So easy
on April 6, 2026
Posted by: Familia R
from WA
its great and easy to use. Will do it this way next year. Loved the easy QR code option.
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
Thanks for the review! We’re committed to evolving based on what our customers actually want. We can’t wait to show you the improvements we’re making for your next year's filing experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax False Advertises
on April 6, 2026
Posted by: Angry Name
from CA
TurboTax is such a scam. They say that it is free and the most simple of tax forms cost $143 to file! This is absolutely ridiculous. There is also no option where it can be free even when you are entering your own information. It is very confusing and you are almost forced to pay an unfair amount. When your income is only $10,000, this is sickening. Will not be recommending and will not be using again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
great
on April 6, 2026
Posted by: juicey05
from texas
it was great hope to use this next tax year had a great understanding
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
Thanks for the review! We’re committed to evolving based on what our customers actually want. We can’t wait to show you the improvements we’re making for your next year's filing experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo-Tax is awesome!
on April 6, 2026
Posted by: no1an
from Texas,TX
It made filing taxes simple and stress-free. I will be using again next year.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
good
on April 6, 2026
Posted by: trc27
from Florida
it was good and i got done quickly... a little expensive.
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
Thank you for trusting TurboTax with your taxes again. We hear your concerns regarding our fees and appreciate the honest input. Thanks for your continued support with TurboTax for online filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not very enthused by our current 2 years of use
on April 6, 2026
Posted by: amhooge
from 7319 LAZY TRAILS
This is the second year in a row we have had issues trying to efile using TurboTax online. I even spoke with an associate to correct the issue which did not resolve my issue.
Written by a customer while visiting turbotax.intuit.com