Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,421 Reviews)
Rating breakdown 87,421 reviews
5 Stars
64,923
4 Stars
9,620
3 Stars
4,255
2 Stars
2,722
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Turbotax lobbys the gov't to make taxes hard
on April 15, 2025
Posted by: Fkturbotax220
from GA
Turbotax lobbies the government to make taxes extremely difficult for Americans to file, creating an artifical need for their platform. It's absolutely disgusting that I have to pay a 3rd party company $160 to get my $18 return. Stop preying on the poor. This company should not exist and their lobbying should be illegal.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo Tax Review
on April 15, 2025
Posted by: jonesarionne
from Mishawaka, Indiana
I would have given it a higher score the app was very very very easy. I had a few problems and I think y'all over charged me. I also didn't like the fact that I need a credited card to pay my state when I was clearly told I should be expecting a refund?
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax is the absolute worst.
on April 15, 2025
Posted by: Intuitisajerk
Your new pricing structure is ridiculous. On top of that, you had the data to know that I didn’t qualify for a free return at the start of the process, based on the high deductible health insurance plan, but your product did not note this. Instead, it allowed me to waste time for the entire session before telling me I had to pay for deluxe. This kind of time sink / sunk cost problem creation is absolutely a vile business tactic. I will never be using this or any of your intuit products ever again, and I will be sharing this experience with everyone I know, so that they will note your horrible business practices.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax made it so easy to file!
on April 15, 2025
Posted by: Colleenie56
I love TurboTax! They made the filing process so easy, thank you!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome service
on April 15, 2025
Posted by: almart3586
from El Paso, Texas
Very well explained and site was easy to navigate. Definitely using these services next year
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Fast and convenient
on April 15, 2025
Posted by: JohnnyBoy6869
Excellent servvce a little more than I wanted to spend
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Got it done...
on April 15, 2025
Posted by: Crum25
Mostly painless, but more expensive than I thought
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is awesome
on April 15, 2025
Posted by: Gene an Jakala
from NYC area
The personal help was fantastic!!! I couldn't have done it without them****
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com