Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,440 Reviews)
Rating breakdown 87,440 reviews
5 Stars
64,935
4 Stars
9,625
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo is my go too
on April 8, 2026
Posted by: ADRII82
from Texas
The process is simple , it explains itself i have no complaints, if everything goes well I'll be using for a lifetime.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 8, 2026
We appreciate you filing with us! Your feedback is our roadmap for making next year’s tax season even smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax Still Rocks
on April 8, 2026
Posted by: Ike A
from New Jersey, NJ
It was a bit tedious and took longer than expected. I wish there were more prompts to explain thing a little better like in past years.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax
on April 8, 2026
Posted by: Jordanff99
from Massachusetts
Pretty straight forward except for the pricing, which is an ending surprise
Response from turbotax.intuit.comBy TurboTax Care Team, April 8, 2026
We appreciate the positive review! While we understand that pricing is a major factor, we’re committed to delivering a quick, accurate, top-tier tax filing experience that justifies the cost. Your feedback helps us keep a pulse on that balance.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2025 Tax Prep made simple
on April 8, 2026
Posted by: BVF2
from Maryland
Very simple to complete - perhaps because I used Turbo Tax last year and most of my info was already populated. For that reason, the process for both Federal and State was faster than I expected.
Response from turbotax.intuit.comBy TurboTax Care Team, April 8, 2026
We appreciate your continued trust in TurboTax. Our goal remains the same: providing the reliable, accurate service you’ve come to expect from us.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Well done Turbotax
on April 7, 2026
Posted by: Holly4130
from IL
Turbotax makes it easy to confidently file your taxes
Response from turbotax.intuit.comBy TurboTax Care Team, April 8, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
CSR was very helpful
on April 7, 2026
Posted by: Anonymous
from KY
CSR helped resolve e-filing problem. She was patient, knowledgeable and prficient in pinpointing the problem and I was able to transmit e-file successfully.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 10, 2026
It’s great to hear our tax experts could provide the clarity you needed. We take pride in matching you with pros who make the filing process feel manageable and secure.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Too expensive
on April 7, 2026
Posted by: blahblahblah2523
from Pennsylvania
Why you take so much of my refund? It went from 600 to 375 because of turbo tax fees
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TURBOTAX SUCKS
on April 7, 2026
Posted by: TURBOTAXSTOPTAKINGMYMONEY
from Pennsylvania
YOU CHARGED ME ALMOST ALL MY FREAKING REFUND. YOU USED TO BE FREE. I AM GETTING 35$ THANKS TO YOUR STUPID FEES. NEXT YEAR I WILL BE LOOKING ELSEWHERE. CHARGING 183$ TO FILE MY TAXES IS ABSURD AMOUNTS OF MONEY.
Written by a customer while visiting turbotax.intuit.com