Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,531 Reviews)
Rating breakdown 87,531 reviews
5 Stars
64,995
4 Stars
9,636
3 Stars
4,263
2 Stars
2,728
1 Star
5,909
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Turbo Tax is Horrible!!! Extremely Horrible!
on April 16, 2025
Posted by: Albe57
from Easton, PA
You should have kept the CD. Up loading the product took forever. Also, wouldn't take my license key, so I had to pay for it again!! $79.00!!! Ridiculous. Then, it wouldn't let you go back and update things easily. You had to restart some areas to make a change. Also, what is the deal with charging $40 to process a refund? Then, if you don't file both online, they delete the state!! Horrible, just horrible.
Don't think I'll ever use Turbo Tax again. And I want my $79.00 refunded for the unused license code.
Don't think I'll ever use Turbo Tax again. And I want my $79.00 refunded for the unused license code.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Hate it. Robbery.
on April 16, 2025
Posted by: TaxedToDeath18
from WA
Frustrating, glitchy, expensive. Said I didn't use this account to file last year but has all my info from every year I have filed with this account? Wouldn't let me input today's date for today's date. Have to pay $80 to file because I made $1700 in interest income that was also taxed, what's the dang point?
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Highly recommend!
on April 16, 2025
Posted by: RMKeeler
from Washington
Always makes the tax stuff easy! I really enjoyed using the Turbo Tax app for your phone!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Federal NOT free
on April 16, 2025
Posted by: Unlucky D
from Portland, OR
Down to the wire and suddenly it's an additional $79.00. I've used this service for many years but this is the last.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is awesome
on April 16, 2025
Posted by: John D S
from California
Turbo tax makes filing so easy and convenient. Thank you!
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Bring back free
on April 16, 2025
Posted by: Taxpayer⁹
I just wish it was actually free ESPECIALLY for long time filers. Pay for State, Federal, processing, AND paying to pay from the refund! Insane.
It was easy to use, otherwise.
It was easy to use, otherwise.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy, reliable.
on April 16, 2025
Posted by: Vanessayork
Very fast, very easy. I use it every single year. No issues
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Suggestion
on April 16, 2025
Posted by: LJB20
from Florida
Generally easy to use. I will suggest better prompt on income for married filing jointly. I was expecting to load my income, answer questions, then be prompted to select spouse then add her W-2 income info. Instead, I had to select additional income (as if for myself), then select spouse, then add her W-2.
Written by a customer while visiting turbotax.intuit.com