Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,418 Reviews)
Rating breakdown 87,418 reviews
5 Stars
64,921
4 Stars
9,620
3 Stars
4,255
2 Stars
2,721
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Easy to use
on April 15, 2025
Posted by: Wilson777
from MD
It was quick and easy. However, I did not get to file for free, and do not understand why.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
It was better last year. Failing this year
on April 15, 2025
Posted by: ChaseN91
from California
The program seemed to work well until it got into unusual federal tax situations, where date fields didn't format correctly, and the part about breaking up the tax into quarterly chunks was very finicky and there was no assistance in bringing info in from what was previously entered in the return. It basically made the entire process manual for calculating taxes at that point. It also wouldn't let me pick today's date as the date I would pay. It said I could leave it blank to assume the tax deadline and it still errored on that. The part of taking photos of documents was great, until it came time for the 1098s. Then it had me use the native phone camera instead and couldn't ever read the documents at all. I had to enter them manually. In addition, the import feature is no good as it won't play nice with the phone when I wish to use a password manager to get the credentials imported into the input fields. Also, in case of session timeout, the program ALWAYS made me redo the introductory questions about importing data from last year with no way to skip to the home page. So annoying!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very helpful
on April 15, 2025
Posted by: Mrstealyogurlagain
from Washington
Good. Not sure how I messed up the previous year. But this year went well
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
taxes
on April 15, 2025
Posted by: Candi123456
from texas
I thought it was free and I was still charged for the service will not be using next year, never asked for assistance
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
True
on April 15, 2025
Posted by: Bi Jimmy
Great!good stuff I like it alot.you guys are great to do work with
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Smooth!
on April 15, 2025
Posted by: Lorenaw315
from Juneau, AK
Overall it was easy, understandable, smooth and felt safe.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy
on April 15, 2025
Posted by: Suffy
from Roanoke TX
easy to understand and software is fast. Great kinks to IRS info
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
BOOO!
on April 15, 2025
Posted by: juancolorado6969
It's simple to use that you shouldn't be adding extra fees every year!
Written by a customer while visiting turbotax.intuit.com