Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,531 Reviews)
Rating breakdown 87,531 reviews
5 Stars
64,995
4 Stars
9,636
3 Stars
4,263
2 Stars
2,728
1 Star
5,909
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Unprocessed Return
on May 14, 2025
Posted by: ChapSlaps
from Harrisburg, PA
I thought I was finished with my taxes on time! I only just went to see where my refund was & to my dismay the return hadn't gone through even yet!! But they surely didn't mind not contacting me about it & taking my money! I think I'll go elsewhere next time, despite using them for many years since 2007-or-2008 I believe. This was the first time I filed late! I'm really upset & worried about this now. I can't believe it...
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Service
on May 14, 2025
Posted by: DDIXON98
from Charleston, SC
This was A Wonderful Experience,Highly Recommend. I will be returning again Next Year.
Pros: I bought or sold investments, I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
😊
on May 14, 2025
Posted by: Tanaj922
Awesome and easy to use will use again next year!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Was ok
on May 14, 2025
Posted by: Duganmaggie
from Ohio
A little trouble but it was fixed.................
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Disappointed and Unreliable
on May 14, 2025
Posted by: Unhappycustomer202
Complete waste of time and resources. I completed the filing process 3 times and was told I needed a different plan after each completion. This is the first year ever, where I’ve had to pay to file. Of course, it would only suggest the most expensive options for a very simple tax situation that I am in as a single adult. After I was forced into paying for the most expensive plan, I waited months for my return only to later realize that turbotax did not file my taxes for me, just collected the payment. Unbelievable. I was not even notified or alerted that my return was not complete, not sure they care after you pay a substantial amount.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Deceiving!!
on May 14, 2025
Posted by: IowaMikeMike
from Florida
Turbo Tax advertise its self as free...but tries to get money out of you every click of the button. Turbo Tax was force to return money to me after it was found they were charging for their services that was not required. they are very deceiving ..... BE VERY CAREFUL IF YOU USE THEIR SERVICE!!!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Never a letdown
on May 14, 2025
Posted by: Shifuspeaks
As usual, it's so easy to file. I use TurboTax every year and i always get the biggest refund possible
Response from turbotax.intuit.comBy TurboTax Care Team, May 16, 2025
We're glad that you're happy with your tax refund outcome this tax season by using TurboTax! In case you're in need, did you know we offer multiple ways to get cash fast?
Apply for a Refund Advance with no fees attached. Absolutely $0 loan fees and 0% APR. Terms apply. Find out more here: https://turbotax.intuit.com/refund-advance/.
Or get your federal tax refund delivered 5 Days early guaranteed for a fee. Terms apply. Find out more here: https://turbotax.intuit.com/early-tax-refunds/.
Apply for a Refund Advance with no fees attached. Absolutely $0 loan fees and 0% APR. Terms apply. Find out more here: https://turbotax.intuit.com/refund-advance/.
Or get your federal tax refund delivered 5 Days early guaranteed for a fee. Terms apply. Find out more here: https://turbotax.intuit.com/early-tax-refunds/.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on May 13, 2025
Posted by: 49cent
Amazing incredible fast and very accurate on everything i recomend this to everyone
Written by a customer while visiting turbotax.intuit.com