Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,418 Reviews)
Rating breakdown 87,418 reviews
5 Stars
64,921
4 Stars
9,620
3 Stars
4,255
2 Stars
2,721
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
TurboTax wonderful
on October 8, 2025
Posted by: Khouse88
from Nevada
It was a good experience. Will definitely use again.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, October 25, 2025
Thanks for choosing TurboTax! We truly value your feedback and will use it to help make our service even better for you and others.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
easy to use
on October 7, 2025
Posted by: Johnl54
from Florida
easy to use , promts make it hard to miss anything
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, October 25, 2025
We love to hear that the platform is easy to use! We’re committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Frustrating when using ai support and refiling.
on October 7, 2025
Posted by: Btues
from California
When having to fix my tax return it won’t let me jump to the page that needs to be fixed. Even when clicking back it wouldn’t take me where I needed to be or it would only take me to the spot where it told me to go back to My Info but there is no hyperlink to get there and pressing back wouldn’t get me to that page. I had to use your ai support to jump to the page I needed and it still wasn’t correct. I needed to input my 1095-A and it told me to enter it into the area where you input 1099-B which was stocks. I do not want to use this service again. It used to be simple and convenient and now it’s time consuming and frustrating.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Gross
on October 6, 2025
Posted by: This is dumb 1988
from Nevada
I think it is disgusting what you charge to file standard returns. I'm barely getting anything back....
Response from turbotax.intuit.comBy TurboTax Care Team, October 25, 2025
We really appreciate your positive review and honest feedback. While we’re glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
good
on October 5, 2025
Posted by: LindaLeeOK
from ny
good quick easy............................................................
Response from turbotax.intuit.comBy TurboTax Care Team, October 25, 2025
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
My tax accountant was amazing!!!
on October 5, 2025
Posted by: Nicole08092025
from MS
Turbo tax is great!! Much better than the alternative!
Response from turbotax.intuit.comBy TurboTax Care Team, October 25, 2025
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is helpful.
on October 5, 2025
Posted by: Jose818
from Los Angeles, CA
Turbo tax is awesome they help me step by step and correct my information so that I can move forward with my taxes is very easy and helpful.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, October 25, 2025
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBO TAX IS AMAZING
on October 4, 2025
Posted by: Stevo28444
from Texas
VERY EASY TO USE AND NAVIGATE. I'LL ALWAYS USE IT.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, October 25, 2025
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com