Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,418 Reviews)
Rating breakdown 87,418 reviews
5 Stars
64,921
4 Stars
9,620
3 Stars
4,255
2 Stars
2,721
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Tiring
on October 10, 2025
Posted by: BraxJewOwnsAmer
from West Virginia
So much crap to deal with this year I don't even know why.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
the rep was awesome!
on October 10, 2025
Posted by: Anonymous
from 228 Monument Parkway
yes, the representative did helped me through reviewing my 2024 tax returns! He really helped me a lot! thank you!
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
It’s great to know our tax experts were able to support you through the tax-filing process this year! Thank you for trusting TurboTax with your filing experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax is crap
on October 10, 2025
Posted by: RRJohn26
from FL
I needed to e-file my taxes. With Intuit, this process was cumbersome, expensive, and confusing. I'm hoping I did things right, but who knows?
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thankful for agent support
on October 10, 2025
Posted by: Thankful In Kentucky
from KY
We spoke on the phone with Pat to resolve an issue related to our rejected return. She walked us through the steps to fix the problem and was very helpful!
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
It’s great to know our tax experts were able to support you through the tax-filing process this year! Thank you for trusting TurboTax with your filing experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent
on October 10, 2025
Posted by: Anonymous
from Florida
Easy as 123 and self explanatory great for people who don’t know how to file.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
False advertising
on October 9, 2025
Posted by: Cac04
from Tx
For advertising free for years Iv had to pay each year. Unless I’m doing it wrong for years now and missing it we need money back and the truth about the feeS.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
excellent
on October 9, 2025
Posted by: wilfredsha
from MA
easy to use I enjoyed getting used to the formality of filling taxes
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, October 11, 2025
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Couple tweaks will make it better.
on October 9, 2025
Posted by: KeithJr1939
from North Carolina
Some pages are hard to push the continue button because it is too low on the page and not active. Had to use my tab button to reach the bottom of the page. How can I print my return? At the end it was asking me questions about last year's return. If i can't print my return, how can answer and Turbo Tax already had that info.
Response from turbotax.intuit.comBy TurboTax Care Team, October 26, 2025
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com