Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,418 Reviews)
Rating breakdown 87,418 reviews
5 Stars
64,921
4 Stars
9,620
3 Stars
4,255
2 Stars
2,721
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Taxes
on October 17, 2025
Posted by: Mitz13
from 3790 East Markle Avenue
I couldn't understand half of the things that was being asked so I don't even know if I did it properly because there wasn't enough guidance to explain to me what numbers they were asking for I expect TurboTax to help me and to show me those things more clearly
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on October 17, 2025
Posted by: Arkster
from 704 Branchwood Dr
Outstanding as always thank you very much for having a great way to do our taxes
Response from turbotax.intuit.comBy TurboTax Care Team, October 18, 2025
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we’re committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
I Hate Turbo Tax
on October 17, 2025
Posted by: _cal
from UT
hate this. kept giving me errors until i paid for service. worst website ever to navigate not easy what so ever. kill yourself
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is great
on October 16, 2025
Posted by: Bubba2004
from FLORIDA
Very knowledgeable. Very precise. Very calm I was nervous last minute filing
Response from turbotax.intuit.comBy TurboTax Care Team, October 18, 2025
Thanks for choosing TurboTax! We truly value your feedback and will use it to help make our service even better for you and others.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbobtax is cool
on October 16, 2025
Posted by: Drdl 70
from Georgia
Was easy to manuver., fast and friendly. Was not as expensive as hr block
Response from turbotax.intuit.comBy TurboTax Care Team, October 18, 2025
Thank you for your feedback! We’re glad our fees met your expectations, and we’ll keep working to offer the best value possible.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax awesomeness
on October 16, 2025
Posted by: Annabanana 2025
from CA
procrastination helper with the guidance provide
accuracy and features were great
interfacing was easy
very compatible
accuracy and features were great
interfacing was easy
very compatible
Response from turbotax.intuit.comBy TurboTax Care Team, October 18, 2025
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Deluxe Version Complete Scam
on October 16, 2025
Posted by: Kalall
from Florida, FL
I did not authorize the charge for the deluxe version instant upgrade, and the fact that this was withdrawn from my account without consent is outrageous. This is a blatant unauthorized transaction, and I demand an immediate and full refund.
Your handling of this situation—along with your abysmal customer service—is unacceptable.
I have been a loyal customer for years, and this experience has destroyed *any remaining trust in your company.
Unless this is resolved immediately, I will be taking further action, including filing a formal dispute with my bank and reporting this incident to consumer protection agencies.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
I miss the old turbotax
on October 16, 2025
Posted by: ISaidNope
from Wisconsin
Terrible at putting things into layman's terms. Way more complicated this year than in the many previous years. Unfortunately might not return with you all due to how inconvenient/hard to understand this process has become.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com