Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,440 Reviews)
Rating breakdown 87,440 reviews
5 Stars
64,935
4 Stars
9,625
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Great
on April 10, 2026
Posted by: Lsamor
from glendale Arizona
Turbo tax is easy to use never have any issues
Recommended highly awesome great easy
Recommended highly awesome great easy
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fast
on April 10, 2026
Posted by: Taxflash1985
from Florida
Very fast, thank you for painless taxes. This part kinda sucks though making me type out more than I wanted to. Still having everying layed out for me and having my W2 already set. I procrastinate on things like this and having the weight off the shoulder is nice. Thanks again
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Way too many question and missing communication
on April 10, 2026
Posted by: Papuchon
from 3120 Rimini Dr
The process was very difficult to use. It didn’t clearly state at the beginning that we would need to add a spouse’s W-2, which caused confusion later on. There was little to no communication about what we were actually signing up for until the very end. It also gave the impression that we had already paid and were simply being asked to consent, which was misleading.
The process took much longer than expected because it kept asking additional questions, including for information that had not been mentioned earlier. On top of that, it was unable to locate one of my W-2 forms, which added to the frustration.
PS I tried to use my email on this page and it told me invalid email.... its the email I use for my turbotax.
PS I tried to use my email on this page and it told me invalid email.... its the email I use for my turbotax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax feels like a trap
on April 10, 2026
Posted by: tech5741
from california
Wayyy too many clicks. Scammy by trying to add charges at various turns. Feigned concern about accuracy...the copious amount of asking the user to check their work just creates anxiety and second-guessing and more room for mistakes. Not user friendly at all.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax review
on April 10, 2026
Posted by: bmwr67356
from nevada
I always use Turbotax. it's easy to use. I will use it again.
Response from turbotax.intuit.comBy TurboTax Care Team, April 10, 2026
We appreciate the time you took to share your feedback. Thank you for your continued confidence in TurboTax—it’s a privilege to work with you again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
AWSOME
on April 10, 2026
Posted by: Tyler Row
from Ca
Nice and easy work will use again and I recommend to family members
Response from turbotax.intuit.comBy TurboTax Care Team, April 10, 2026
We appreciate you filing with us! Your feedback is our roadmap for making next year’s tax season even smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Greedy Corporation, but you know that
on April 9, 2026
Posted by: AIsStupid
from CA
You upsold me Expert Assistance with NO OTHER CHOICE. I had to call customer service and SLOG THROUGH HOURS OF TRYING TO GET THROUGH YOUR AI WALLS TO TALK TO A REAL HUMAN TO REVERSE THAT GREEDY MOVE. YOU GUYS ARE SLIMY. The customer service HUMAN was nice but the AI is stupid and delayed hours of my life. And the chatbot on the website is worthless.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax is difficult this year
on April 9, 2026
Posted by: NF34
from Albuquerque, NM
Hard to understand some questions with no understandable answers provided
Written by a customer while visiting turbotax.intuit.com