Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,440 Reviews)
Rating breakdown 87,440 reviews
5 Stars
64,935
4 Stars
9,625
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
TurboTax is easy to use.
on May 5, 2026
Posted by: Goosie3232
from Michigan
TurboTax was quick and easy to use. I like the tips search bar.
Response from turbotax.intuit.comBy TurboTax Care Team, May 12, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Confusing order of payment and tax filing
on May 5, 2026
Posted by: California filer
from California
This service was very disappointing. The payment submission made this seem like everything was done when it actually needed more steps completed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Helpful guidance
on May 4, 2026
Posted by: RFrontera
from California
I did speak with TurboTax experts earlier. I found them helpful and professional.
Response from turbotax.intuit.comBy TurboTax Care Team, May 12, 2026
We appreciate the feedback on your experience with our tax experts. Our goal is to ensure you never feel like you're filing alone, and we’re glad we could support you this year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I use Turbo Tax every year because it can be done
on May 4, 2026
Posted by: TimmyJams66
from Tn
Easy and convenient and customer friendly. Been using Turbo Tax for years.
Response from turbotax.intuit.comBy TurboTax Care Team, May 12, 2026
Thank you for returning to TurboTax again this season. We’re glad to be your go-to partner for getting your taxes done right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome!
on May 4, 2026
Posted by: Snowkittie11
from Washington
Easy, Fast and straightforward. I will use every year!!
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, May 12, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
GREAT
on May 4, 2026
Posted by: swhit4104
from Prosper, Texas
It was good and I did well files, thank you. I will use again.
Response from turbotax.intuit.comBy TurboTax Care Team, May 12, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Very Easy to Use!
on May 4, 2026
Posted by: Tom4993
from Connecticut
Guidance and easy to follow instructions were more than helpful!
Response from turbotax.intuit.comBy TurboTax Care Team, May 13, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I had a great experience. It was a lot easier goin
on May 4, 2026
Posted by: Kayleen54
from Florida
I’m really happy with the results. The fact that it had certain personal things already saved for me. It made it easy to understand what I was actually reading and applying for and middle overall experience simple thank you.
Response from turbotax.intuit.comBy TurboTax Care Team, May 12, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com