Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,440 Reviews)
Rating breakdown 87,440 reviews
5 Stars
64,935
4 Stars
9,625
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Needs work
on April 10, 2026
Posted by: Bettyboop2030
from California
I was stuck in a loop reached out for help did not get it luckily I figured it out myself a day of trial and error
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Not recommended
on April 10, 2026
Posted by: meme121112
from Louisiana
TurboTax is too expensive compared to other online tax preparation services! Would not recommend!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Terrific
on April 10, 2026
Posted by: Samman13185
from VA
Terrific - deductions that i did not have manually were there.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax is Misleading
on April 10, 2026
Posted by: More Misleading
from Texas
The pricing for this app is very misleading. It advertises itself as free, but the actual cost isn’t revealed until after you’ve completed your return. By that point, additional fees are added without clear upfront disclosure.
I expected to pay around $60–$70, but was surprised to see an extra $39 for expert review and another $40 for e-filing added at the end. This lack of transparency makes the process frustrating and feels deceptive.
In the future, the total cost should be clearly communicated upfront so users can make an informed decision before investing their time. Based on this experience, I’ll likely use a different service next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Will not be using again
on April 10, 2026
Posted by: Rileyp12
from Pennsylvania
This was easy to use but was so costly. It ate up my entire return
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax is Terrible!
on April 10, 2026
Posted by: Getmeoffthisrock
from New Mexico
Turbo Tax is dripping with greed, after every page is another add for a tax adviser or identity protection, I was already forced to purchase the deluxe edition due to receiving unemployment. That's right they've gotten so greedy they are charging people who make less than 30k a year and lost their job, extra because the free version only includes a W2 form. I can't imagine a worse tax paying experience. Do not use this service try anything else and anyone else.
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on April 10, 2026
Posted by: Sofi83
from Fl
Great I hope . Not sure what else to say. Ugh what else?
Response from turbotax.intuit.comBy TurboTax Care Team, April 10, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
love it
on April 10, 2026
Posted by: mellowmae26
from az
love i, simple straight forward and easy to do yourself
Response from turbotax.intuit.comBy TurboTax Care Team, April 10, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com