Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,513 Reviews)
Rating breakdown 87,513 reviews
5 Stars
64,987
4 Stars
9,635
3 Stars
4,262
2 Stars
2,725
1 Star
5,904
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Unexpected fee to get refund deposited
on January 12, 2026
Posted by: Stephanie6175
from Florida
Been Happy with Turbo Tax for years until you basically forced me to pay a fee at the end to get my refund deposited to my bank account. It was either use your credit karma company to get it free or pay money to have it deposited in my account. Won't happen again...I fell for it this time but you lost a customer for next year. Bad move! Greedy!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBO TAX IS THE BEST
on January 12, 2026
Posted by: MATINASCOT
from LOUISIANA
I HAVE BEEN USING TURBO TAX FOR YEARS THEY HAVE MADE IT SO EASY TO USE. I WOULD NOT EVER USE ANY OTHER SERVICE.
Response from turbotax.intuit.comBy TurboTax Care Team, January 14, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy to use. Inconspicuous add-ons add up quickly.
on January 12, 2026
Posted by: SamFire98
from Idaho
Easy to use. I wish each page didn't try to sell you on upgrades.
Response from turbotax.intuit.comBy TurboTax Care Team, January 14, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Always great
on January 12, 2026
Posted by: Bri131
from Ok
Very good experience the last several years no problems.
Response from turbotax.intuit.comBy TurboTax Care Team, January 14, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbotax
on January 12, 2026
Posted by: Brice12
from Utah
I feel like this year was a bit more confusing, but I got through it
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is awesome!
on January 12, 2026
Posted by: Sojack
from AZ
Super easy and very accurate! A lot better than going to an account!
Response from turbotax.intuit.comBy TurboTax Care Team, January 14, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax is the best way to file my taxes.
on January 12, 2026
Posted by: SamQM
from Arizona
this is a great tool where i can file my taxes on my phone or computer. it's very easy to use. and it guides me through the process.
Response from turbotax.intuit.comBy TurboTax Care Team, January 14, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Is GREAT
on January 12, 2026
Posted by: Erika681250
from FL
Great experience for the first time as a self preparer, easy to ue
Response from turbotax.intuit.comBy TurboTax Care Team, January 14, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com