Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,313 Reviews)
Rating breakdown 87,313 reviews
5 Stars
64,855
4 Stars
9,603
3 Stars
4,250
2 Stars
2,714
1 Star
5,891
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Too many extra fees
on January 29, 2025
Posted by: Mimi2200
Turbo Tax Online is very user friendly, but they add on too many fees. It is supposed to be free to file online, however when you select "free" they still find ways to add more fees. I declined the Turbo Max fee for $49 only to then be charged $40 for choosing direct deposit. Since when does it cost $40 to electronically send funds to a bank account. In total I ended up paying $127 (39 for state, 48 for federal, and then $40 for direct deposit). Again, it is easy to use but be ready to pay extra fees
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awesome
on January 29, 2025
Posted by: Papomelendez
Very user friendly the only thing I would like is for the prices to be cheaper
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Nika was supurb
on January 29, 2025
Posted by: almond99
Nika was outstanding in helping me navigate the site.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Service!
on January 29, 2025
Posted by: Deepak1093
from Cincinnati, OH
Fast and easy to follow.
The error codes and the insight information is concise and informative, easy to make amends and get the process done.
The error codes and the insight information is concise and informative, easy to make amends and get the process done.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is great
on January 29, 2025
Posted by: Patti12100
It was so easy to file our taxes. Much easier than another software I tried
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is the best, totally awesome!!
on January 29, 2025
Posted by: Anonymous
from International Falls MN
So fast and efficient. Wouldn't go anywhere else..
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is awesome
on January 29, 2025
Posted by: Tonya1107
from Anderson SC
Very easy and convenient they guide you step by step love it
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Repeat Customer
on January 29, 2025
Posted by: Fetzer2025
I have been a customer of Turbo Tax for years and always come back. Easy to use and the system knows where my refund can increase which is a huge benefit.
Written by a customer while visiting turbotax.intuit.com